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For the professional/experienced guys out there I wonder if you would like to suggest what you would regard as the correct fault finding procedure that would/should be followed in the following scenario. - You receive a call from a woman who simply tells you she has electric heating and her hot...

We have 2 meters and 2 consumer units. One is 24hr standard rate and the second is of-peak cheap rate which is activated by the supplier, using radio control, to be available between 12pm and 7am. I am told it is possible to have a changeover controller installed which is wired to both meters...