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Thanks all for these prompt and helpful replies. It has been pointed out to me here that the 3-pin is not just a plug, it is indeed a transformer, so Dave and Andy are correct. That being the case, we will have to wait till Monday for the engineer.......... Thanks all for you help!

My 90-year old mother had a stairlift fitted 10 years ago. The unit charges via a thin two-wire cable and integral 3-pin plug. For some time now it has been clear that the connection in the back of the integral plug was breaking up because the stairlift unit beeps when it is not being charged...