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Automation, Cinema, Computers, Television Forum
A proper horror story!
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<blockquote data-quote="Lurch" data-source="post: 450171" data-attributes="member: 6967"><p>OK, so really Zen don't have to do anything at all, it's not their problem. I sell telecoms and broadband, I am a reseller. If any of my customers rang up my supplier they would say it's not their problem. This is exactly how it works, for telephones, broadband, electricity, gas.... in fact pretty much any service is resold in some fashion.</p><p></p><p></p><p></p><p></p><p>Again, Zen aren't the supplier here, the reseller are so it is down to the reseller to sort that out, not Zen (directly). If you are saying the customer opened the ports after Zen said to do this (which I find highly unlikely) then that must mean that you can configure ports, which is not what Phil said. The Thomson routers Zen supply are fine, and they are not just configurable with a CLI.</p><p></p><p></p><p></p><p></p><p>Clearly neither of you know much about broadband or routers so how is it unwarranted?</p><p></p><p>Ultimately I couldn't care less what you, Phil or the customer do or who they go with, but I see nothing so far that says they should be switching. People have bad experiences, sometimes it is their own doing and they blame the provider, sometimes they chose the wrong provider.</p></blockquote><p></p>
[QUOTE="Lurch, post: 450171, member: 6967"] OK, so really Zen don't have to do anything at all, it's not their problem. I sell telecoms and broadband, I am a reseller. If any of my customers rang up my supplier they would say it's not their problem. This is exactly how it works, for telephones, broadband, electricity, gas.... in fact pretty much any service is resold in some fashion. Again, Zen aren't the supplier here, the reseller are so it is down to the reseller to sort that out, not Zen (directly). If you are saying the customer opened the ports after Zen said to do this (which I find highly unlikely) then that must mean that you can configure ports, which is not what Phil said. The Thomson routers Zen supply are fine, and they are not just configurable with a CLI. Clearly neither of you know much about broadband or routers so how is it unwarranted? Ultimately I couldn't care less what you, Phil or the customer do or who they go with, but I see nothing so far that says they should be switching. People have bad experiences, sometimes it is their own doing and they blame the provider, sometimes they chose the wrong provider. [/QUOTE]
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A proper horror story!
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