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<blockquote data-quote="SPECIAL LOCATION" data-source="post: 441485" data-attributes="member: 250"><p>If you are doing domestic work, NEVER miss an appointment..</p><p></p><p>If you genuinely can't make it for good reason, then text or phone to let the customer know.</p><p></p><p>Actually you should never miss an appointment for any type of work...</p><p></p><p>But you must ALWAYS remember the customer may have had to take time off work, or change their diary to accommodate your appointment,</p><p></p><p>if you mess them around you don't often get a second chance.</p><p></p><p>plus relative to the above point....</p><p></p><p>DONT over-book yourself, (not all work is mega urgent, often it can wait a few more days.)</p><p></p><p>be prepared to say no to a visit this week but offer a guaranteed time slot maybe a week or 10 days later!</p><p></p><p>Golden rule "There is NO excuse for poor communication with customers nowadays, Mobile phones and internet have made communications a simple task"</p><p></p><p>Timekeeping, answering phone (or returning calls) will very often carry more weight than price to a lot of customers..</p><p></p><p>The more expensive guy who always turns up and is easy to get in touch with will 99% of the time get more follow-up and recommendation work than the cheap guy who is difficult to contact.</p><p></p><p> Guinness </p><p></p><p>.</p></blockquote><p></p>
[QUOTE="SPECIAL LOCATION, post: 441485, member: 250"] If you are doing domestic work, NEVER miss an appointment.. If you genuinely can't make it for good reason, then text or phone to let the customer know. Actually you should never miss an appointment for any type of work... But you must ALWAYS remember the customer may have had to take time off work, or change their diary to accommodate your appointment, if you mess them around you don't often get a second chance. plus relative to the above point.... DONT over-book yourself, (not all work is mega urgent, often it can wait a few more days.) be prepared to say no to a visit this week but offer a guaranteed time slot maybe a week or 10 days later! Golden rule "There is NO excuse for poor communication with customers nowadays, Mobile phones and internet have made communications a simple task" Timekeeping, answering phone (or returning calls) will very often carry more weight than price to a lot of customers.. The more expensive guy who always turns up and is easy to get in touch with will 99% of the time get more follow-up and recommendation work than the cheap guy who is difficult to contact. Guinness . [/QUOTE]
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