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<blockquote data-quote="Doc Hudson" data-source="post: 441498" data-attributes="member: 1607"><p>I'd agree with the above points, as we now live in the era of anonymous call-center staff, never get the same person twice if ringing about the same problem. I hate having to ring somewhere and go though the same explanation I've been though before when chasing up problem. (I had it a while back with our home broadband). Whereas the personal touch, understanding your client, and a real person at the end of the phone who remembers who you are since the last visit is a big bonus. Our local garage where we have our car serviced is not the cheapest, but they give very good customer service, they remember you when you phone or walk in. Now I like that, so I guess a lot of customers of electricians would also like that sort of one-to-one personal contact. Politeness and respect for your customers doesn't cost much.</p><p></p><p>Doc H. </p></blockquote><p></p>
[QUOTE="Doc Hudson, post: 441498, member: 1607"] I'd agree with the above points, as we now live in the era of anonymous call-center staff, never get the same person twice if ringing about the same problem. I hate having to ring somewhere and go though the same explanation I've been though before when chasing up problem. (I had it a while back with our home broadband). Whereas the personal touch, understanding your client, and a real person at the end of the phone who remembers who you are since the last visit is a big bonus. Our local garage where we have our car serviced is not the cheapest, but they give very good customer service, they remember you when you phone or walk in. Now I like that, so I guess a lot of customers of electricians would also like that sort of one-to-one personal contact. Politeness and respect for your customers doesn't cost much. Doc H. [/QUOTE]
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