As far as I understand with DD payments no mater what organisation you are dealing with..
the average phone answering staff do not have the authority to stop it without a formal written request....
and cuz they are automated, even a herd of galloping wilder beast would have problems stopping it on just a verbal request.
In the past when I cancelled a DD subscription to a magazine subscription,
I wrote to the magazine & my bank formally telling then I no longer allow any debits to be made form my account to the magazine...
then if the bank let payment go out..
which I no longer authorised them to do...
I could push the bank for reimbursement as well!!! ]
Basically the opposite of the DD mandate form you sign initially letting the original payments go out!
Not that this helps you much at the moment Daryl
hope things pick up a bit for you:|