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Intruder, Fire, CCTV, Emg Light, Access Control
Failed Fire Angel WST-630 smoke alarms
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<blockquote data-quote="ProDave" data-source="post: 526826" data-attributes="member: 6969"><p>An update on this.</p><p></p><p>I eventually got a conclusion from Fire Angel Not what we had hoped for.</p><p></p><p>Communicating with them is painful, there is at least a 2 week response time to get a reply. they drag it out by first asking for the model and batch numbers. When they acknowledge that, they tell you to do the process of unpairing the alarms so you can test them individually and report what is wrong with each one (in my case all 4 are reporting low battery)</p><p></p><p>Then they eventually reply and tell you the fault is failed battery (which I don not believe to the the actual fault) And that your alarms are out of warranty and you will have to buy some more.</p><p></p><p>Final communications was to ask how come they are out of warranty? You sell a product with a "10 year life" and all of these have failed with 5 years left before the "replace by date" so how come they are out of warranty.</p><p></p><p>The answer appears to be they have a "10 year life" but only a 5 year guarantee, and the guarantee for these units expired last year.</p><p></p><p>I think my message to any reader is quite clear:</p><p></p><p>DO NOT BUY FIRE ANGEL SMOKE ALARMS, THEY ARE UNRELIABLE, FAIL EARLY, AND IN SPITE OF THE MANUFACTURER KNOWING THIS AND IT BEING DISCUSSED A LOT ON THE INTERNET, WILL NOT HELP IN MANY CASES IF YOU HAVE EARLY FAILURES.</p><p></p><p>Go and buy smoke alarms from a different manufacturer, not one that has known problems and does not care about customer satisfaction.</p></blockquote><p></p>
[QUOTE="ProDave, post: 526826, member: 6969"] An update on this. I eventually got a conclusion from Fire Angel Not what we had hoped for. Communicating with them is painful, there is at least a 2 week response time to get a reply. they drag it out by first asking for the model and batch numbers. When they acknowledge that, they tell you to do the process of unpairing the alarms so you can test them individually and report what is wrong with each one (in my case all 4 are reporting low battery) Then they eventually reply and tell you the fault is failed battery (which I don not believe to the the actual fault) And that your alarms are out of warranty and you will have to buy some more. Final communications was to ask how come they are out of warranty? You sell a product with a "10 year life" and all of these have failed with 5 years left before the "replace by date" so how come they are out of warranty. The answer appears to be they have a "10 year life" but only a 5 year guarantee, and the guarantee for these units expired last year. I think my message to any reader is quite clear: DO NOT BUY FIRE ANGEL SMOKE ALARMS, THEY ARE UNRELIABLE, FAIL EARLY, AND IN SPITE OF THE MANUFACTURER KNOWING THIS AND IT BEING DISCUSSED A LOT ON THE INTERNET, WILL NOT HELP IN MANY CASES IF YOU HAVE EARLY FAILURES. Go and buy smoke alarms from a different manufacturer, not one that has known problems and does not care about customer satisfaction. [/QUOTE]
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Failed Fire Angel WST-630 smoke alarms
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