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HELP! Huge Bill 4 Tank Replacement, Invoice Nonsensical, Need Help 4 My Mum! :(
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<blockquote data-quote="Dawn" data-source="post: 417646" data-attributes="member: 27644"><p>Hi again guys,</p><p></p><p> Again, can’t thank you enough for all your advice and support – not to mention inducting me to the fascinating and nuanced world of trade waste removal!! :Applaud </p><p></p><p> Will try to answer some of your follow-up questions…</p><p></p><p>Invoice – attached is a copy. Ignore the scribbles, they’re mine from before I posted here. But the invoice shows what she’s paid already and what he says is owing.</p><p></p><p>Special Location / Kerching are right, I can confirm the invoice was given to my mum AFTER the tank had been removed. Will double check with her but it sounds like that wasn’t discussed in advance.</p><p></p><p>Disappearing Tank – that was not agreed in advance and we haven’t the foggiest clue what he’s done with it. Should I ask for it to be returned if possible? Would that actually prove that he’d broken it?</p><p></p><p>Combi Boiler – Mum runs on Economy 7. It’s just her, a lodger and sometimes me here so hot water needs are pretty low – primary concern is saving money. Would a combi boiler actually be cheaper? And can it run with Economy 7? (Mum has it in her head that Economy 7 is the cheapest way of running things…)</p><p></p><p>Timer – timer hasn’t been replaced yet. My mum has called my granddad’s plumber, who it looks like will take over, and we’ve agreed to leave the original timer in place for now so we can make sure it’s actually broken before they get swapped. I doubt it is.</p><p></p><p>Doorstep Selling Regs – definitely looks like he hasn’t complied with these. Thanks NozSpark for the link, super helpful!</p><p></p><p>I guess the next step is to stick all this in a letter arguing we don't owe him anything, for a start... but what else should it say, do you think? Is it worth asking for the tank to be returned, and entrusting the new plumber to assess/deal with it?</p><p></p><p>Again, thanks a million - you guys rock, I will be using this website for the rest of my life!! ROTFWL </p><p></p><p>[ATTACH]6820[/ATTACH]</p></blockquote><p></p>
[QUOTE="Dawn, post: 417646, member: 27644"] Hi again guys, Again, can’t thank you enough for all your advice and support – not to mention inducting me to the fascinating and nuanced world of trade waste removal!! :Applaud Will try to answer some of your follow-up questions… Invoice – attached is a copy. Ignore the scribbles, they’re mine from before I posted here. But the invoice shows what she’s paid already and what he says is owing. Special Location / Kerching are right, I can confirm the invoice was given to my mum AFTER the tank had been removed. Will double check with her but it sounds like that wasn’t discussed in advance. Disappearing Tank – that was not agreed in advance and we haven’t the foggiest clue what he’s done with it. Should I ask for it to be returned if possible? Would that actually prove that he’d broken it? Combi Boiler – Mum runs on Economy 7. It’s just her, a lodger and sometimes me here so hot water needs are pretty low – primary concern is saving money. Would a combi boiler actually be cheaper? And can it run with Economy 7? (Mum has it in her head that Economy 7 is the cheapest way of running things…) Timer – timer hasn’t been replaced yet. My mum has called my granddad’s plumber, who it looks like will take over, and we’ve agreed to leave the original timer in place for now so we can make sure it’s actually broken before they get swapped. I doubt it is. Doorstep Selling Regs – definitely looks like he hasn’t complied with these. Thanks NozSpark for the link, super helpful! I guess the next step is to stick all this in a letter arguing we don't owe him anything, for a start... but what else should it say, do you think? Is it worth asking for the tank to be returned, and entrusting the new plumber to assess/deal with it? Again, thanks a million - you guys rock, I will be using this website for the rest of my life!! ROTFWL [ATTACH]6820._xfImport[/ATTACH] [/QUOTE]
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HELP! Huge Bill 4 Tank Replacement, Invoice Nonsensical, Need Help 4 My Mum! :(
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