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Help! My tenant has recently changed to a smart meter now Economy 7 not working to storage heaters /water cylinder
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<blockquote data-quote="Charms41" data-source="post: 484720" data-attributes="member: 31623"><p>Well this is the latest argument: </p><p></p><p>Hi charmaine </p><p> We have had western power distribution and also eon out for the loose connection as advised by our electrician Aaron. </p><p></p><p>Western arrived first and checked the connections and found that within the buildings fuse board for the apartment the neutral wire was loose but also the live wire, he reconnected this as was not happy to disconnect us due to having medication in the fridge so he reconnected the live and neutral wires and tested the supply ok.</p><p></p><p>The eon engineer has also now attended and has also checked and explained what they are responsible for and what they can touch on the whole board. </p><p></p><p>From what both western and eon have said this wasn’t anything to do with the installation of the smart meter as the connections were in the buildings fuse board for the apartment. </p><p></p><p>The eon engineer has also checked the economy seven and this is now working we will do a further check overnight with the heaters to confirm. </p><p></p><p>We are currently getting the reports from both eon and western power which we should have by Monday/Tuesday and we will forward on once we have them. </p><p> Only just replying as the eon engineer only left about half an hour ago and I've also been on the phone to the resolution manager at eon.</p></blockquote><p></p>
[QUOTE="Charms41, post: 484720, member: 31623"] Well this is the latest argument: Hi charmaine We have had western power distribution and also eon out for the loose connection as advised by our electrician Aaron. Western arrived first and checked the connections and found that within the buildings fuse board for the apartment the neutral wire was loose but also the live wire, he reconnected this as was not happy to disconnect us due to having medication in the fridge so he reconnected the live and neutral wires and tested the supply ok. The eon engineer has also now attended and has also checked and explained what they are responsible for and what they can touch on the whole board. From what both western and eon have said this wasn’t anything to do with the installation of the smart meter as the connections were in the buildings fuse board for the apartment. The eon engineer has also checked the economy seven and this is now working we will do a further check overnight with the heaters to confirm. We are currently getting the reports from both eon and western power which we should have by Monday/Tuesday and we will forward on once we have them. Only just replying as the eon engineer only left about half an hour ago and I've also been on the phone to the resolution manager at eon. [/QUOTE]
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Help! My tenant has recently changed to a smart meter now Economy 7 not working to storage heaters /water cylinder
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