Hotpoint servicemen...

[Dane]

My dad had to have a repair done to his fridge freezer by hotpoint

They came to the property, and repaired it

Got his "plug in socket and see" plugged in and said to my dad

"You have a lot of earth leakage here, id recommend and electrician and could be a rewire, ive got a number for a good one"

My dads reply was...

My sons a electrician, and your tester cant even read earth leakage

He then proceeded to argue and insisted my dad was talking bull crap.

What are these guys playing at? They could seriously scare some customers with what there saying!!

oh ive been down this morning, and no issues what so ever at the socket lol

 

[Lurch]

Official complaint to Hotpoint. The bloke was clearly inept and shouldn;t be allowed out unsupervised.

 

[Dane]

Official complaint to Hotpoint. The bloke was clearly inept and shouldn;t be allowed out unsupervised.

Its the second time ive heard of it as well.

The last time the person complained, and the reply from the complaint department was basicly saying that there installations teams was fully qualified for there job lol

 

[Andy™]

they may be qualified for their job of fixing the appliance, but there not qualified to give advice on the rest of the installation. maybe sue them for the price of a re-wire after you had the placed un-necessarily re-wired after they said wiring was dangerous

 

[Lurch]

Its the second time ive heard of it as well.The last time the person complained, and the reply from the complaint department was basicly saying that there installations teams was fully qualified for there job lol

TBH, Hotpoint aren't what they used to be. If that was the reply I'd take it further, as you say, how many people are scared into having loads of work done by the useless bloke and his cowboy sounding mate. Sounds more like a scheme that the pair have come up with on their own, if it's something Hotpoint are officially instructing their 'qualified engineers' to do then they are clearly at fault somewhere as the training is complete ********.

[quote name='Andy

 

[PC Electrics]

Report them to Trading Standards I say.

Although TS may not 'do' anything about this individual incident, they do use these reports to build up files on companies and take action when they've got enough 'to go on'.

 

[Andy™]

You'd struggle with that one as the electrician that rewired the place should have informed you of the circumstances when he started the rewire.

but your missing one vital part from the first post.....

"You have a lot of earth leakage here, id recommend and electrician and could be a rewire, ive got a number for a good one"

 

[Megaohm7]

I had a boiler installed a few years ago and the so called electrician who wired up the timer control went round with a socket tester and said that the polarity was wrong on the ring main ... what he was doing testing the ring main is anyones guess as the boiler had it's own radial . I actually unscrewed the socket and showed him that the wiring was terminated correctly , He had a vacant look on his face and he went on to wire the timer control wrongly .... I complained to British gas who eventually corrected the fault . why do people try to pull the wool over your eyes ???

 

[Lurch]

[quote name='Andy

 

[Andy™]

Yeah, I see what you're saying. It'd be argued that any evidence of the fitness of the existing installation was long gone anyway so was just your word against the sparky\hotpoint bloke.

if you had photographic evidence of old (safe) installation (that you were led to believe was 'dangerous'), then you may have a good case

 

[green-hornet]

Simple answer to this is to ask them to put it in writing, and give the readings taken from any required tests, to confirm what they have told you.

I doubt very much they would.

Again its underhand tactics, that fool people into having something done, at great expense when no work is required.

I would make a complaint to trading standards, just so they are aware this sort of thing is going on.