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<blockquote data-quote="UNG" data-source="post: 560750" data-attributes="member: 8931"><p>Is just me or does anyone else find the level of manufacturers tech support is going downhill and getting to actually speak to someone who has the technical product knowledge to solve a technical issue is becoming harder to achieve</p><p></p><p>These days tech support seems to vary from a customer service bod looking up and reading stock answers from the screen with no clue what they are on about to someone that actually knows the product inside out and then there is various levels in between</p><p></p><p>In the past one problem I had actually got flipped back to me, when I contacted the tech support team and explained the issue they quite blunty told me they could not provide a solution but if I did resolve the problem could I let them know the solution so they could update their tech notes</p><p></p><p>With some things becoming more tech orientated I do wonder where we will end up</p></blockquote><p></p>
[QUOTE="UNG, post: 560750, member: 8931"] Is just me or does anyone else find the level of manufacturers tech support is going downhill and getting to actually speak to someone who has the technical product knowledge to solve a technical issue is becoming harder to achieve These days tech support seems to vary from a customer service bod looking up and reading stock answers from the screen with no clue what they are on about to someone that actually knows the product inside out and then there is various levels in between In the past one problem I had actually got flipped back to me, when I contacted the tech support team and explained the issue they quite blunty told me they could not provide a solution but if I did resolve the problem could I let them know the solution so they could update their tech notes With some things becoming more tech orientated I do wonder where we will end up [/QUOTE]
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