Storage heaters simultaneously stopped working - Economy 7 problems or the heaters themselves?

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Cb667

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Hi, recently moved into a property that has 2 storage heaters on an Economy 7 meter. They worked fine the first couple of days after moving in, but then simultaneously stopped working, around the same time I got set up with Eon Next as the supplier (coincidence maybe, I have been reassured by Eon I'm on the right tariff?). As both stopped simultaneously, I suspect it's a problem with the supply or should I get the heaters checked? Hot water tank works fine, but we've been using it on boost as the thermostat is faulty (whole other issue) and I haven't left it on overnight.

The house had previously been supplied by Eon, however sat empty from July 2021- Feb 2022. I've tried flicking the fuses, left them on max boost, but every morning they're stone cold. Any ideas please? Very new to all this, I'm a 20-something first time buyer and a bit lost with it all! Thanks in advance!
 

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Here you go
 

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Was your meter changed when you swapped provider. How many wires go into the 'Proteus' contactor below your normal consumer unit I see three but one could be hidden.
 
Was your meter changed when you swapped provider. How many wires go into the 'Proteus' contactor below your normal consumer unit I see three but one could be hidden.
The meter wasn't changed no. You're correct, it's 3 wires
 
Ignore that it only needs three one is an internal connection. That unit is the contactor which switches the on peak consumer unit so without speaking to your new service provider it is difficult to say.
 

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