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Hi, thanks for all the replies. It's never worked since moving in. I called the tech helpline and they say it sounds like it's wired up wrong. Time to get an electrician in now! thanks again.

Help! Had a good look around the forum and you guys seem to know what you're talking about, hope you can help with my issue. My Grasslin immersion heater timer clock seems to stop working when the timer is set to go off. When it's set to be on it's heating up the water and the clock is working...