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Hi Everyone, Thank You for your posts. I'm not sure which model it is, there's nothing written on it -  is there an easy way to tell?, my guess its a 12, since its wider than the ones in the bedrooms, but not as bigger depth as the one in the sitting room - not very scientific I know!!!.   The...

GoodMorning Everyone, Firstly thank you for this Forum. Secondly I am a householder with a Dimplex XLSN. My Problem is that it has started to only partially work, ie it puts out some heat, but not enough. I have checked that the Thermostat has not tripped (it hasn't), and that the dials have not...