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So do you think I'm better off getting a plumber to sort this or an electrician? 

It does have 2 elements. The boost is at the top and I only switch that on when I want really hot water. 

From what I can see it doesn't look cross threaded but it is quite rusty. Also you can see the ends of the wires around the screw which I'm not sure if you are meant to 

No I don't have economy 7 - I just have a timer which is on economy 7 timings. That's how the guy set it up and I didn't want to change it because it made sense for it to heat up in the night.  So the wires melted a couple of times and both times the electrician changed the thermostat. It was...

I think it might be because the electrician set the timings to auto so it only comes on for 4 hours a night - 1am - 5am. I could change this but I find it easier to just use the boost when I want really hot water 

Thank you, yes that's what I meant. No to be honest it's the opposite. Ever since I had a timer installed and started having issues the water doesn't warm up really hot unless I use the boost switch. 

Thanks for everyone's comments, they've been really useful.  So when you say change the heater you mean to replace the immersion heater part rather than replace the whole boiler? 

So it's the screw that the neutral wire is attached to on the immersion heater, not one the wall.  It's got so hot that it's melted through one of the brown wires and charred the side of the thermostat. 

Near the screw 

Hi, the neutral wire on my immersion heater has melted about 5 times in the last year. I've had the thermostat changed twice but the same thing keeps happening. the thermostat has a reset and is set to 60 degrees. The boost (thankfully) has been okay as I use it very rarely. everytime I tell...

Hi, The neutral wire