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<blockquote data-quote="Murdoch" data-source="post: 502391" data-attributes="member: 24445"><p>What is it with big companies and their inability to allow customers to speak to knowledgeable staff - they all seem to want you to consult a website or "chat" with somebody who doesn't understand you or your question</p><p></p><p>A I write this I'm on hold to Virgin Media trying to make a change to our landline contract - what I want is clearly shown on their website BUT their sales staff don't seem to be able understand what is advertised, nor do anything about it.</p><p></p><p>We were with BT and they were no better</p><p></p><p>our mobiles are with vodafone and they are complete rubbish too.</p><p></p><p>These businesses seem to operate in a very arrogant way, once you have signed up ......................................... if i treated my customers this way I would destroy my business ..............</p><p></p><p>rant over </p></blockquote><p></p>
[QUOTE="Murdoch, post: 502391, member: 24445"] What is it with big companies and their inability to allow customers to speak to knowledgeable staff - they all seem to want you to consult a website or "chat" with somebody who doesn't understand you or your question A I write this I'm on hold to Virgin Media trying to make a change to our landline contract - what I want is clearly shown on their website BUT their sales staff don't seem to be able understand what is advertised, nor do anything about it. We were with BT and they were no better our mobiles are with vodafone and they are complete rubbish too. These businesses seem to operate in a very arrogant way, once you have signed up ......................................... if i treated my customers this way I would destroy my business .............. rant over [/QUOTE]
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