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Do-It-Yourself (DIY) Question & Answer Forum
Door entry system fault
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<blockquote data-quote="phil d" data-source="post: 506553" data-attributes="member: 27126"><p>If I were you I'd get some cable and wire this thing up on the table and see what happens, I've worked on a fair few of these things and on the odd occasion I've had to ring tech support the conversation usually starts with, "have you got a multimeter?" followed by something like "have you got X volts between pins so and so? oh you havent well what have you got between pins so and so?" .</p><p></p><p>If you ring up and tell them the thing is in bits all over the kitchen table you are unlikely to get very far, they generally know what volts should be sitting on what pins and if it is or isn't that usually either tells them the problem, or tells them what to test next. it's a bit like ringing an electrician and asking why the lounge light isn't working and when he asks if the others are you reply I don't know, my electric meter has just run out of credit! it could be something as simple as a blown bulb or it could be a cable fault, without power we don't know.</p><p></p><p>If you haven't got a wiring diagram with you I suggest downloading one and wiring it up before you ring them.</p></blockquote><p></p>
[QUOTE="phil d, post: 506553, member: 27126"] If I were you I'd get some cable and wire this thing up on the table and see what happens, I've worked on a fair few of these things and on the odd occasion I've had to ring tech support the conversation usually starts with, "have you got a multimeter?" followed by something like "have you got X volts between pins so and so? oh you havent well what have you got between pins so and so?" . If you ring up and tell them the thing is in bits all over the kitchen table you are unlikely to get very far, they generally know what volts should be sitting on what pins and if it is or isn't that usually either tells them the problem, or tells them what to test next. it's a bit like ringing an electrician and asking why the lounge light isn't working and when he asks if the others are you reply I don't know, my electric meter has just run out of credit! it could be something as simple as a blown bulb or it could be a cable fault, without power we don't know. If you haven't got a wiring diagram with you I suggest downloading one and wiring it up before you ring them. [/QUOTE]
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Door entry system fault
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