legal rights

[tom1]

sorry, just getting this straight,

u sourced and fitted a fire

she wants to change it,

have u been paid anything yet?

 

[Nicky Tesla]

there is no cold calling here cos she invited you round for the digital tv. She also asked YOU to source and supply the fire, it was not a contract created by you. If anything it should be you, who has the 7 days to think about whether you are going to take the job on or not. If she saw the fire before you fitted it, then shes bought it. The manufacturer did not tell you at the time of purchase that "if it gets fitted,then we will not accept it back". You basically have supplied the fire, the same as the manufacturer has supplied the fire to you. So do you get 7 days yourself, remember she invited you in and made the suggestion herself, you did-not go in prepared with brochures.

 

[batty]

This whole story makes me cross. I have had dealings with old folks in my past career and they can really get up your nose. You try to help them and they bugger you about. I think if she had brought it from a shop and used it for a day they would not take it back. I could be wrong but how are companies going to make money if people return used goods surely they cannot sell them once they have been used. I am no legal expert but this whole thing stinks.

Batty

 

[Nicky Tesla]

i think il send my dvds back to the shop then if i dont like them.

 

[NozSpark]

Nicky,

go have a look at that link that I posted..

It does not matter if you are invited or not.. it all still comes under the doorstep selling regulations I'm afraid

 

[Robin Spark]

This post sort of reminds me when I was at college and worked for a retailer selling camping equipment. Customers used to buy tents knowing they had 28 days for refund or exchange. Then they would go on hols for a week and bring back tent for a refund saying it wasnt the right one etc..

I caught them out a few times when I unpacked the tent in middle of shop and found a load of mud and grass on the ground sheet!!!

But, there were loads of times that refunds were given when you just knew but couldnt prove things against them.

So as we all know, you have got the good and bad customers and the bad ones just get rid of! If you have been paid money to cover your labour then just take the fire away and then they will have to pay someone else again to do the work.

Just wondering have you told wholesaler what has happened? Do you still have original packaging in good condition for fire so you could return it? Or does it have security seal on box so its obvious its been opened?

Otherwise you could try EBAY you never know until you give it a go.

 

[tom1]

if u have been paid, there is not alot she can do, its just weather or not u think it will affect your rep or not