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Nightstor 120 Tomer
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<blockquote data-quote="Sobtanian" data-source="post: 368665" data-attributes="member: 24754"><p>A quick update for ProDave and anyone that may encounter the issue:</p><p></p><p>I'd emailed HES (the company that sells the replacement timer) to ask about the ETA on delivery, and a nice man called Tony emailed back and said when it arrives he's happy to talk me through installation and basic troubleshooting provided I was happy to use a multimeter.</p><p></p><p>When it arrived, he rang me that evening and together ran through tests. It turns out that the feed to the thermostat was dead, which was weird. After a bit of thinking, he asked me to take the mainboard out (with very clear instructions I should add) and he asked me to look at a specific joint, and indeed it had blown!</p><p></p><p>As luck would have it, the wife can do basic soldering so with a drop of solder it was all fixed, reinstalled, and now working perfectly without silly ticking noises. All this just in time for the cold weather.</p><p></p><p>I should say that I'm very impressed with the service HES provided. The man could have very easily sent me an engineer out for and easy £85, instead he was trying really hard to try to fix it over the phone, and he did. I can't fault their service and customer care.</p></blockquote><p></p>
[QUOTE="Sobtanian, post: 368665, member: 24754"] A quick update for ProDave and anyone that may encounter the issue: I'd emailed HES (the company that sells the replacement timer) to ask about the ETA on delivery, and a nice man called Tony emailed back and said when it arrives he's happy to talk me through installation and basic troubleshooting provided I was happy to use a multimeter. When it arrived, he rang me that evening and together ran through tests. It turns out that the feed to the thermostat was dead, which was weird. After a bit of thinking, he asked me to take the mainboard out (with very clear instructions I should add) and he asked me to look at a specific joint, and indeed it had blown! As luck would have it, the wife can do basic soldering so with a drop of solder it was all fixed, reinstalled, and now working perfectly without silly ticking noises. All this just in time for the cold weather. I should say that I'm very impressed with the service HES provided. The man could have very easily sent me an engineer out for and easy £85, instead he was trying really hard to try to fix it over the phone, and he did. I can't fault their service and customer care. [/QUOTE]
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