Stringy,
Welcome to the forum.
I've skimmed through the whole thread, there are several issues that I could go and make issues out of, but, I'm not going to.
I am going to single out one sentence, and it's the last sentence you posted before I began to write this.
You used the word "assumed".
Now I specialise in fault finding, investigation and rectification, and some of the kit I work with & on is stupid money.
One piece of advice I would give you is NEVER assume.
All it does as the old saying goes is make an ASS out of U and ME.
Whilst I get your point that you would have expected that the original installer did the required tests, and did their work in a competent manner, in this scenario, it seems by its very nature, this was not the case, so you need to go through everything from first principles to check and prove that everything is correct, and assume nothing.
Welcome to the forum.
I've skimmed through the whole thread, there are several issues that I could go and make issues out of, but, I'm not going to.
I am going to single out one sentence, and it's the last sentence you posted before I began to write this.
You used the word "assumed".
Now I specialise in fault finding, investigation and rectification, and some of the kit I work with & on is stupid money.
One piece of advice I would give you is NEVER assume.
All it does as the old saying goes is make an ASS out of U and ME.
Whilst I get your point that you would have expected that the original installer did the required tests, and did their work in a competent manner, in this scenario, it seems by its very nature, this was not the case, so you need to go through everything from first principles to check and prove that everything is correct, and assume nothing.