Alarm problem

[mikel]

I've been rung up by a customer whose alarm will not reset. He says the electricity went 'off' and when it came back on his alarm started to sound. He tried putting his number in but it would not resett. The only way he's been able to stop it sounding is by pulling the fuse from the FCU and disconnecting the internal battery. Does anyone have any idea what the problem may be and more importantly how to resolve it

 

[Andy™]

may have re-set to default?

what make/model

 

[Evans Electric]

Like he says .

 

[mikel]

Its an Optima XM. Apparently when the electric went 'off' the alarm started to ring and it wouldn't resett.

 

[batty]

Could be duff battery how long has it been in.

 

[Andy™]

Its an Optima XM. Apparently when the electric went 'off' the alarm started to ring and it wouldn't resett.

an alarm should not sound on mains failure. most likely a failed battery

 

[shieldssecurity]

Its an Optima XM. Apparently when the electric went 'off' the alarm started to ring and it wouldn't resett.

optima panels are renowned for going back to factory default in the event of a power failure.

Try the factory set user number

 

[Evans Electric]

Listen to this man.

 

[Apache]

Listen to this man.

All he can hear is ringing!

0000, 1234 would be my tries

 

[NozSpark]

Std user code for an Optima panel is 0123 IIRC

 

[mikel]

Thanks very much for your help peoples. It was the internal battery that had given up living