BT incoming cable

[rmc86uk]

Hi everyone,

After about a month of a bad line (very bad crackling especially when bxad weather) I rang BT to be put through to a foreign call centre, I disconnected the phone cable piggy backed off the master socket so that none of our internal wiring was connected. The non-speaking English support person did a line check saying that fault was with our internal wiring and not BT's! The internet connection has been intermittent and failing to get a solid green light. I decided to fork out for a new router today and not to my surprise I was getting the same results! I decided to investigate further and check the main BT incoming 2 core cable into the house and I found that there is a break in the cable what seems to have been corroded by one of the old lead clips! We now have an engineer coming to sort it out but BT have said it may be chargeable to which I told them it is their property and not for me to pay! Why do BT 1. Always try to pass the book to others i.e your ISP and 2. Why do they also try and charge you for faults that is clearly their problem and finally 3. Why can't I be put through to a UK call center!

Rant Over

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[rmc86uk]

Update to this is that BT have been out and renewed the joint box on side of house and the incoming cable to inside house. All working fine now! Not bad to say BT told us the line was fine!

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[Robojin]

It's a standard reply or script designed to frighten off callers so maintain profits for the shareholders

You are meant to kept paying full price for a substandard service and not be a nuisance

I had a customer ask me to look at a crackling line, I traced it back to corrosion in a 1940's lightning surge protector (on a windowsill) that was between the master socket and the pole, yet BT still insisted that it was the customers own line fault, he was a pensioner and really stressed at the idea he'd have to fork out