New Customer Dispute Legislation

[binky]

Like we havn't got enough to deal with.....

dispute resolution..pdf

 

[kerching]

Excellent news

I tend to have a few minutes spare time at a weekend...so this could fill,it up nicely!

Fecking unbelievable......there again, i have never had a complaint to deal with!

If i do then they will have to deal with ME....some people would say this is not a "route" to be taken lightly

There is also Big Vinnie....he provides a dispute resolution service

 

[binky]

Only ever had 1 serious dispute in 10years, somthing to do with getting blame for Polish Builders lousy work.....I won! :slap

 

[Murdoch]

Hum..... best not upset any clients then (not that I do!) - but once a year there is a dam awkward customer!

 

[kerching]

I Never get the same awkward customer twice

Had a bloke a few years ago decided he was cleverer than me...not difficult

First fixed....got paid....he got arsey...I never went back. I let it be known around the area and he had to get it finished by someone from quite a distance away.......AND he bounced them!

 

[Andy™]

it looks as though it only applies to 'buy with confidence' business, so wont affect most of us. it also states alternative dispute resolutions are voluntary

 

[SLIPSHOD & SLAPDASH]

Slightly off topic, what was the name/link/thread about the 14 day cooling off period and notifications which now affects us  ?

 

[Andy™]

wasnt it 7 days?

 

[NozSpark]

It's the "Door step selling regulations"

It applies to anyone who makes a contract in someone's home

 

[binky]

Buy With Confidence is just the source of the info.

It is 14 days for all domestic customers, you should be issueing contracts for any job over £42 to be fully compliant, and if you don't comply the legislation is fully open ended as it is criminal law, so a customer could demand money back in 5 years time and you haven't  a leg to stand on if you don't have a signed contract.

Only exceptions are emergency call outs.

 

[Andy™]

must have changed, last i knew it was 7 days and £35?

 

[NozSpark]

They can sign a waiver though

 

[SLIPSHOD & SLAPDASH]

If i visit a customers house, then a few days later email an estimate which they accept, is that included ?

 

[binky]

yes, unfortunately.

 

[Andy™]

after looking on google, it seems as though doorstep selling & distance selling have now been combined into 'consumer contracts', and its now 14 days cancellation instead of 7. but at least the min value has gone for £35 to £42... its also more complicated to understand that it was before...

but possibly the most useful bit i found was this on citizens advice website

When traders don’t have to give you a cancellation right

• when you ask a trader to visit just to do urgent repairs or maintenance

link - https://www.citizensadvice.org.uk/consumer/different-ways-of-buying/buying-by-internet-mail-order-or-phone/distance-selling-how-the-law-protects-you/

 

[binky]

that is the only get-out Andy, call outs effectively.