New Supply Delayed Due To The Wind Damage Last Week

[pewter]

One of my jobs i have going at the moment.

A local dry cleaners is relocating.  He was planning a 2 week shut down (which i thought was a little tight)

I prepared new distribution and power/lighting in the new shop ready for the new 3 phase connection booked for monday just gone, 28th October.

On Monday no one turned up and they have said its due to all the damaged cables from the winds that need to be repaired and the connection team are now too busy. :C

This week all his dry cleaning machinery has been moved to his new shop which has no power. Shop also has a trench for ducting through the middle which is holding up the shop fit works also.

Then last friday the ground team turned up to fill the hole in outside as the permit was only for 6 days.

So he now has to wait for the hole to be re dug up, the connection team to connect, then he can finish the shop fit and open his shop.

Of course the UK power networks struggle to answer the phone and when they have, offer no time frame when they might be able to make the connection.  headbang

 

[ProDave]

Perhaps this is an over simplification, but if I was the dry cleaner, I would not have shut down the old shop, and moved the equipment UNTIL the supply was in and the new shop was ready?

This is what's known as "just in time".  And this example proves what happens as "just in time" has no slack for errors and becomes "just too late"

 

[Andy™]

Perhaps this is an over simplification, but if I was the dry cleaner, I would not have shut down the old shop, and moved the equipment UNTIL the supply was in and the new shop was ready?

This is what's known as "just in time".  And this example proves what happens as "just in time" has no slack for errors and becomes "just too late"

+1. wait until new place is ready, unless he can afford delays like that

 

[Sidewinder]

If you have it in writing sue them.

That is what they would do to you.

UKPN I mean.

However, I suspect that their T's & C's exclude this situation, as they are spineless companies who don't care about their customer then as their customers have no choice where to go, and no come back as they are a commercial company.

Which is wrong, as there is no choice in who does what, thus they should not have any choice in when they do things, or they should be held liable.

 

[Sidewinder]

Why are they allowed to get away with this?

Any other business would loose customers, but, they have no competition so they can get away with whatever they like surely this must be illegal?

It is immoral but they don't care as long as they make a profit, which the easily will, because no matter how bad their customer service, their customers can not go anywhere else!

 

[pewter]

Perhaps this is an over simplification, but if I was the dry cleaner, I would not have shut down the old shop, and moved the equipment UNTIL the supply was in and the new shop was ready?

This is what's known as "just in time". And this example proves what happens as "just in time" has no slack for errors and becomes "just too late"

I agree

I think the dry cleaner was hoping to save on a months rent In the old shop as he has bought the new.

Moving the machinery also had to be booked with a specialist firm who booked crane etc.

I can understand the owner assuming he could book everything to be done in a time frame.

Knowing what DNO is like it is not possible to rely on them for anything except wanting to get paid

 

[Evans Electric]

I have an incoming service/meter move to do ,   Western Power , all seemed very efficient,  date given,  but the surveyor dropped out  " Its only a small job to us ,   if a crew is free  they'll turn up and do it "  

Oh really !    So where do I stand ,  I have to move the C/U  provide new tails , reconnect the wiring .   They could turn up anytime  and as we know , they don't do the consumer side , I'm busy at the moment so nothing is ready , they gave a date in December. 

 

[Sharpend]

Guys don't crib ask this man

UK Power Networks

Mr Basil Scarsella Chief Executive

Email [email protected]

Telephone 0207 397 7977

Website http://www.ukpowernetworks.co.uk

Social Media

Address SE1 6NP

HTH

 

[SLIPSHOD & SLAPDASH]

We have been waiting nearly 3 months for Edf to change a single phase meter to 3 phase on a 6 month old supply.

 

[Sharpend]

Ok slip as you mentioned it!

EDF Energy UK
 
 
Vincent de Rivaz Chief Executive
 
Email [email protected]
Telephone 020 7242 9050
Website http://www.edfenergy.com
Social Media
 

 

[binky]

This is what's known as "just in time".  And this example proves what happens as "just in time" has no slack for errors and becomes "just too late"

:slap :slap :slap :slap :slap :slap :slap

i used to work with JiT manufacturing, all it actually meant is someone held stock of parts elsewhere, but when weather threw up a big event, it collapsed every time because stocks of materials where never big enough due to 'lean manufacturing'. Failure palnning seems to be quite overlooked by numpties in offices.

 

[Doc Hudson]

Perhaps this is an over simplification, but if I was the dry cleaner, I would not have shut down the old shop, and moved the equipment UNTIL the supply was in and the new shop was ready?

This is what's known as "just in time".  And this example proves what happens as "just in time" has no slack for errors and becomes "just too late"

Not an oversimplification at all in my opinion. Just basic common sense and good business planning. Any work involving, relocation, upgrading machinery or planed maintenance work, where critical timescales for the operation to be working again are vital, then written contracts, with penalty clauses to reimburse any losses should the work be delayed, would be agreed before the work commences. Where the work is not essential within specific timescales, then an approximate duration plus reasonable overrun time and a bit for unforeseen events should be included. Because we all know one of the fundamental laws that "if something can go wrong, then it will go wrong. (Normally at the most inconvenient moment)". This has been well established knowledge for many many years. 

Doc H.