Rob_the_rich
Sock Muncher
- Joined
- Mar 2, 2010
- Messages
- 1,343
- Reaction score
- 27
Haven't been here for a while, hello again.
I have a re-assessment next week and phoned niceic up to confirm the date of my last re-assessment. This was in June 2012. So that it is now over two years since then. Of course, i immediately thought REFUND. But they said that although re-assessment fees were included in the annual fees we pay, they would not be able to refund any part of the fees, even though the oversight was on their part and was due to them changing over to a new system (i have never cancelled or postponed any appointment). I did manage to get them to put a note on my file saying that if i failed next week's assessment and had to be re-re-assessed, that consideration might be given to waiving the fees for the subsequent visit. They could not promise that waiving any fee would happen in that event though.
This all leaves a bad taste in the mouth, one person from the switchboard said that most electricians don't want re-assessing but i found them somewhat useful, if stressful beforehand, and always learnt something from them.
Has anyone else had a similar experience? They said this has happened to a few businesses.
I have a re-assessment next week and phoned niceic up to confirm the date of my last re-assessment. This was in June 2012. So that it is now over two years since then. Of course, i immediately thought REFUND. But they said that although re-assessment fees were included in the annual fees we pay, they would not be able to refund any part of the fees, even though the oversight was on their part and was due to them changing over to a new system (i have never cancelled or postponed any appointment). I did manage to get them to put a note on my file saying that if i failed next week's assessment and had to be re-re-assessed, that consideration might be given to waiving the fees for the subsequent visit. They could not promise that waiving any fee would happen in that event though.
This all leaves a bad taste in the mouth, one person from the switchboard said that most electricians don't want re-assessing but i found them somewhat useful, if stressful beforehand, and always learnt something from them.
Has anyone else had a similar experience? They said this has happened to a few businesses.