Some Professional Advice Required

[ProDave]

Sorry , bear with me , when it goes off the NEW kitchen ring AND NEW cooker both go off ALSO the remainder of the ground floor power ring which is on a 30 A fuse - power comes back the RCCB is not tripped and doesnt have to be reset and the fuse in the 30 A isnt blown.

Right we are getting somewhere.

A "red dotted fuse" is 30A.

So the "installer" (won't call him an electrician) has fed a new CU feeding a ring final AND a cooker, from an old 30A fuse.

Yeee Haaah.

You still come back to the same 2 options.

Get the original installer back. My guess is he will just find and "fix" the loose connection, but it will still be wrong in other ways.

Or get your own local proper electrician to come and look and advise how to do it properly.

 

[Sharpend]

You could now call Napit and discuss their options to rectify their registered members errors, perhaps suggest that your install should be used for the members assessment!

 

[lensman]

thank you all for the advice and patience ,

One last question

If it is fed from the 30a fuse and thats wrong in other ways , what do I need to do ? , I have 2 grown kids and a Grandchild in the house and their safety is number 1

 

[Sharpend]

The 30amp fuse is the theoretical limit for all final circuits attached to it.

 

[Manator]

thank you all for the advice and patience ,

One last question

If it is fed from the 30a fuse and that's wrong in other ways , what do I need to do ? , I have 2 grown kids and a Grandchild in the house and their safety is number 1

Electrically you should be safe, unless any dangerous live terminals are present. The work carried out is not to current guidelines and should be rectified.

The problem you have is that by bad design and incorrect procedures you are now inconvenienced by random nuisance tripping.

 

[batty]

I think it is only fair to get the original installer back to sort the current problem out. Surely you most have got some warranty with the work. How long has it been finished? I would then get an independent electrician to check the work out. This will be at your cost though. I think the moral of this story just get your groceries from Tesco's and leave proper work to professional tradesmen. Was it a bogoff offer?

 

[SPECIAL LOCATION]

You need to write to the person who you contracted to do the work, "Tescos" and give them opportunity to rectify the problems. I Guess the electrician was not directly employed by you but subcontracting to Tescos'.

I would send a "singed-for letter" direct to the customer complaints @ Tescos, explaining due to your concerns about the electrical safety of their kitchen installation and you need immediate investigations and remedial works carried out. suggest that you expect their representative to attend site within 10 working days maximum to retest all electrical connections to verify compliance with BS7671.

Only once they refuse or fail to attend within a reasonable time can you look at getting a third party in to rectify any problems and stand any chance of billing the original supplier.

there is an old saying..

Jack Of All Trades - Master Of None..

I think this sums up Tesco's current portfolio quite nicely.

Another basic rule of business..

Tescos will probably be paying their sub contractors minimal amounts and/or giving them very strict time limits to get a job done in...

this type of working is guaranteed to give lower quality standards!

So you have actually probably got about what you paid for!

 

[batty]

Very true Specs they can't be paying them a lot they do free fitting on some kitchens. The more I read this thread I think its a wind up though. I cannot believe somebody that has paid to have a kitchen fitted is coming on to a forum for advice. Any right minded person would go straight back to tescos although maybe he is worried about losing his clubcard points..

 

[Sharpend]

Correction their special, I dare say our friend here probably paid well over the odds, the installing electrician probably installed to what he got paid for?!

 

[steptoe]

yep, free fitting,

but we all know, as anyone with half a brain does, that its not really free but simply a discounted service you have already paid for in the over-inflated kitchen price.

 

[steptoe]

Correction their special, I dare say our friend here probably paid well over the odds, the installing electrician probably installed to what he got paid for?!

+1

what i was trying to say.

 

[batty]

Actually some Kitchens have a 25 year guarantee but the budget ones probably have a short guarantee. But really this needs to be sorted out by the installer full stop.

 

[steptoe]

yer, the actual kitchens,

I very much doubt thew electrics have anything, never mind even a cert.

 

[madclark]

Let Tesco deal with the problem again. If the problem still persist that's the time to call another tradesman. The point is, you have given them enough time to evaluate the problem before calling for another contractor.

electrical solutions sydney

 

[betty swollocks]

The neutral supplying the new board or/and the downstairs ring main is loose

Under high load it's heating/arcing and disconnecting the neutral side of the circuit giving the impression everything is turning off when it appears to look on

As the rcd is not tripping I'm assuming it's happening before the rcd I.e. inside your old consumer unit, could even be the main incoming neutral to this consumer unit is not connected tightly.

perhaps he has added another cable to the original main switch terminal to supply his new board?

If this is what it is it will be reparable in five minutes

Give the electrician or installer a ring and point this out and tell him that you just want it fixing before you make a complaint with tesco management about it.

Either way it needs checking as if it is the fault I think it is, it could cause the cables to be heat damaged the longer you leave it, possibly leading to a fire

Make the call, if they are reluctant, call the company named on the certificate give them the installers name and number and they will pressure him to come back and resolve it for you.

 

[ProDave]

thank you all for the advice and patience ,

One last question

If it is fed from the 30a fuse and thats wrong in other ways , what do I need to do ? , I have 2 grown kids and a Grandchild in the house and their safety is number 1

the problem is a 30A fuse is feeding a cooker circuit AND the kitchen sockets. Both of those would normally be on their own 32A circuit breaker.

So if you have the oven and several rings on, then you put the kettle, microwave and toaster on, that 30A fuse is going to be overloaded and could blow. Unlike an MCB, you can't just reset it, you have to fiddle about fitting a new bit of fuse wire.

Now even if you manage to get the original guy back, I'll bet all he will do is locate the loose connection to stop things going off, but I bet he won't correct the basic design flaw. So sooner or later that fuse will overload and blow.

That's why I still think you want another electrician to lok at what he has actually done.

IF a second electrician finds he has done it wrong, then is the time to take it up with Napit and ask them how they propose to ensure their member corrects his mistakes.

 

[Steve3948]

Is it a cooker or an oven housing, OP says cooker but surely not with all those other appliances in there.

If it is then none of its right, I have been to kitchen re-fits where the installer puts the hob on the old cooker circuit and the oven on the kitchen ring main. I prefer to see cooker isolation switch isolating oven and hob.

 

[batty]

Trouble is if Tescos are giving free fitting they may not be paying the installer the correct amount to do a decent job. We all know part p is not working so why would Tescos be any different to other large company and anybody other kitchen fitter.

 

[sellers]

Only just noticed this. I am Blackpool based, if you need an independant electrician to provide a report on the work carried out let me know, allthough it will be chargeable. Google sellers electical blackpool for my contact details.

It does sound like your electrician hasn't installed it to the current regulations. It's also vey common.

I would exhaust all avenues with tesco first.