- Joined
- Dec 22, 2008
- Messages
- 3,490
- Reaction score
- 0
The cat???
D'you know something i dont?
D'you know something i dont?
Better not..............Oh blimy!its gettin all soppy now!
every one! GROUP HUG!
:x :x:x:x:x:x:x:xB)
Aww Bless.WRONG! You`ve got quite a few, as far as I can tell! Me, for one.Which makes two!!! :x
Bloody Heck, KME.I hope you get that sorted out Mate.
--------------------------------------------------------------------------------
Last edited by Admin : 24th May 2008 at 14:12.
I just luuuuuvvv theses two posts!!He's got more to worry about than his hat Admin!
Damn editing ability!
--------------------------------------------------------------------------------
Last edited by Mr Sworld : 24th May 2008 at 14:13. Reason: Admin re-editing spelling mistake so my post is pointless!
Glad to hear Mart. :xUPDATE TIME!!!OK, here we go.
Last Tuesday, the customer `phones me 6pm, asking if I`m going to give him his money back. I (nicely) said "no", and that I`d sent him a letter explaining the procedure for NIC complaints, which he should have the next day.
He then said that he was following advice from the NIC area engineer, who`d been out & seen the job after a call from his wife.
His parting remark was that he would be submitting a complaint, and hung up.
I phoned the area engineer, and explained what was happening. He had spoken to the wife ON THE PHONE, but hadn`t been to the premises (as we suspected!)
His advice was to contact the customer, requesting a meeting to make a list of alleged issues, and allow us to address them as appropriate. He also recommended keeping a record of everything that had happened, on the "customer complaint form".
Both of these I did on the Tuesday evening. Nothing happened until Friday, when I had a letter from the customers, basically stating that they have complained to the NICEIC.
As of now, I`m not doing anything about it. Don`t think there`s any need!
Not depressed anymore In fact, I`ve got too much else going on to be bothered about it.
Seems to be panning out just as we expected...UPDATE TIME!!!OK, here we go.
Last Tuesday, the customer `phones me 6pm, asking if I`m going to give him his money back. I (nicely) said "no", and that I`d sent him a letter explaining the procedure for NIC complaints, which he should have the next day.
He then said that he was following advice from the NIC area engineer, who`d been out & seen the job after a call from his wife.
His parting remark was that he would be submitting a complaint, and hung up.
I phoned the area engineer, and explained what was happening. He had spoken to the wife ON THE PHONE, but hadn`t been to the premises (as we suspected!)
His advice was to contact the customer, requesting a meeting to make a list of alleged issues, and allow us to address them as appropriate. He also recommended keeping a record of everything that had happened, on the "customer complaint form".
Both of these I did on the Tuesday evening. Nothing happened until Friday, when I had a letter from the customers, basically stating that they have complained to the NICEIC.
As of now, I`m not doing anything about it. Don`t think there`s any need!
Not depressed anymore In fact, I`ve got too much else going on to be bothered about it.
Awwww, bless you. Thanks love. :x :x:xGlad to hear Mart. :x You've made my day now hearing that. :x
and one for the missus while i'm at it :x
Well they are free
Enter your email address to join: