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For anyone interested, Lidl are offering a small arc welder next week for just £40. They also have auto darkening helmets for about £23. The flyer I've picked up doesn't mention warranty, but usually these are three years. It's hard to beat these offers for home workshop use, in my opinion.

 
For anyone interested, Lidl are offering a small arc welder next week for just £40. They also have auto darkening helmets for about £23. The flyer I've picked up doesn't mention warranty, but usually these are three years. It's hard to beat these offers for home workshop use, in my opinion.


They're not a patch on the inverter welders they and Aldi offer. I'll probably grab a helmet tomorrow as the 12 year old has expressed an interest in learning to weld. Bless her! 

 
Supplied Lidl with all the info to claim under their 3 year guarantee on 24th April and heard nothing back from them! Have just sent a second chasing email.

To$$ers! 

 
Well I won't ever be buying any other Parkside power tools irrespective of how good a deal they appear! If you want a refund after a year, so within their much advertised 3 year guarantee period you have to jump through hoops it appears:

"Thank you for taking the time to contact us regarding the above product.

If you have a faulty product which was purchased within the last 12 months from Lidl, you may return the product together with the original itemised receipt to your local Lidl store to obtain a full refund.

If you require further assistance, please provide as much of the following information as you can:  

· Description of the fault

· Barcode number
· The IAN number (this can usually be found on the base of the product)


· Brand name and model number. These can normally be found on the product or within the instruction manual
· Serial number. This can normally be found on the product.
· Are you in possession of your itemised receipt? If so please provide us with a copy.
· Date of purchase
· The store you bought the item in
· The product cost
· Please note that on some occasions we may need to contact the supplier on your behalf. If we need to do this please confirm if you give your consent to pass your details to our supplier.


* In order to resolve your request, we require your consent to pass your details to our supplier so they can get in touch with you directly. As the manufacturer of the product, they’ll be able to offer you the best advice and support. For Data Protection reasons, we need your consent to do this. Please let us know if you consent with the transfer of your details by using the following text:

"I hereby agree to passing my details to the supplier."

If you do not give consent please advise accordingly.

Please note that your consent is voluntary. You can revoke your consent at any time by sending an email to [email protected] quoting your reference number.

Please note, if you have contacted us about more than one type of faulty product, these will be dealt with under separate reference numbers. Please respond to these individually.

Please send these details direct to the address below, quoting your reference number from the subject line or reply directly to this email (without deleting the subject line):

Customer Service Department
Lidl Great Britain Limited
Tailend Farm
Deans Road
Livingston
EH54 8SE


I look forward to hearing from you.

Yours sincerely,
For and on behalf of Lidl Great Britain Limited.


I've written a quick response back saying I'll get all the info together but because the process is so much grief and they don't make the guarantee Ts&Cs clear at time of purchase I'll not be buying any more Parkside power tools and advising others not to.
Buy cheap, buy twice.

What do you expect in fairness.

 
Got this today:

"Thanks for your most recent contact.

Please accept my apologies for the delay in our response.

Your case is now being dealt with by our Service Agent who will contact you directly.

We recommend that you check your junk folder as well as your inbox for an email contact from the Service Agent.

Thank you again for contacting us.

Yours sincerely,
For and on behalf of Lidl Great Britain Limited


Anita Mcarthur
Customer Service
"

 
Getting somewhere:

Thank you for providing us with the required information.

In order for us to assist you further with your warranty claim, we would need to collect the faulty item for quality inspection.

As soon as we receive the faulty product from you, it will be tested/ inspected for quality control purposes and should the reported fault be confirmed, we will send you a replacement.

Please inform us how you want us to send you the shipping instructions and the prepaid shipping label: by e-mail, so that you can print it off, or by post.

Furthermore, please confirm if you agree that your telephone number is provided to our courier service UPS for collection and delivery purposes.

Should you have any questions or need any assistance, please do not hesitate to contact us.

Kind regards

Doroteya Pisarova

Customer Care UK/IR

Kompernaß Handelsgesellschaft GmbH

 
A little perseverance goes a long way. ( well to Germany at least judging by sign off) 


It's all about principle! I've still got to muck about and package it though. Can't see how they'll send me a replacement if this model is discontinued. Maybe I'll get the next model up though from what I can see it has the same rotary selector switch that failed on mine.

 

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