Well I won't ever be buying any other Parkside power tools irrespective of how good a deal they appear! If you want a refund after a year, so within their much advertised 3 year guarantee period you have to jump through hoops it appears:
"
Thank you for taking the time to contact us regarding the above product.
If you have a faulty product which was purchased within the last 12 months from Lidl, you may return the product together with the original itemised receipt to your local Lidl store to obtain a full refund.
If you require further assistance, please provide as much of the following information as you can:
· Description of the fault
· Barcode number
· The IAN number (this can usually be found on the base of the product)
· Brand name and model number. These can normally be found on the product or within the instruction manual
· Serial number. This can normally be found on the product.
· Are you in possession of your itemised receipt? If so please provide us with a copy.
· Date of purchase
· The store you bought the item in
· The product cost
· Please note that on some occasions we may need to contact the supplier on your behalf. If we need to do this please confirm if you give your consent to pass your details to our supplier.
* In order to resolve your request, we require your consent to pass your details to our supplier so they can get in touch with you directly. As the manufacturer of the product, they’ll be able to offer you the best advice and support. For Data Protection reasons, we need your consent to do this. Please let us know if you consent with the transfer of your details by using the following text:
"I hereby agree to passing my details to the supplier."
If you do not give consent please advise accordingly.
Please note that your consent is voluntary. You can revoke your consent at any time by sending an email to [email protected] quoting your reference number.
Please note, if you have contacted us about more than one type of faulty product, these will be dealt with under separate reference numbers. Please respond to these individually.
Please send these details direct to the address below, quoting your reference number from the subject line or reply directly to this email (without deleting the subject line):
Customer Service Department
Lidl Great Britain Limited
Tailend Farm
Deans Road
Livingston
EH54 8SE
I look forward to hearing from you.
Yours sincerely,
For and on behalf of Lidl Great Britain Limited.
I've written a quick response back saying I'll get all the info together but because the process is so much grief and they don't make the guarantee Ts&Cs clear at time of purchase I'll not be buying any more Parkside power tools and advising others not to.
