Don't you just love customers, the way they explain things.

[ProDave]

I got home today. Wife gives me a message "an old chap phoned, something about he has got a light"

So I thought someone wanted a light fitting installed and it wasn't urgent. But I was home early so I called him anyway.

He kept on waffling about "i've got light" and eventually it clicked. ALL that was working in his house was the lights, everything else was dead.

When I got there the RCD was tripped and wouldn't reset, quickly determined it was the "garage" circuit at fault, and quickly found an extension lead from the garage to the shed and an in line joint which was soaking wet.

Why can't customers be more articulate, like "I've lost all power except my lighting" I very nearly didn't go and would have left this poor 85 year old without power.

 

[mikep]

Yep had an old girl telling me her tally had gone off and she was in the dark, popped round to find the telly was off due to a fault with the telly and when I asked her about being in the dark she said she does not have a light on when watching it so when it went off she was in the dark !!!!!!!

I had to laugh, I even took her telly for repair as a matter of good will, Luv her !!!!

 

[Manator]

Yep had an old girl telling me her tally had gone off and she was in the dark, popped round to find the telly was off due to a fault with the telly and when I asked her about being in the dark she said she does not have a light on when watching it so when it went off she was in the dark !!!!!!!I had to laugh, I even took her telly for repair as a matter of good will, Luv her !!!!

:slap :slap :slap

 

[Sidewinder]

Chargeable I hope!

A mate of mine I used to work with, got flown business class to Korea.

Customer had an issue with a machine he had installed.

Customer was paying.

Flew him out paid taxi to airport from airport to hotel, paid hotel and taxi to plant.

He went to the machine they explained the situation and demonstrated the machine.

The way the machine interface was designed was that all the softkeys and messages came up in the same order, no matter what the user language.

So my mate listens to the machine.

Yep as the client says it's making a heck of a noise banging during its operating cycle.

So at the end of the cycle he looks at the messages.

In Korean!

Asks them for a machine parameter (basic programme) change key, puts it into the switch and turns it.

Presses about 12 softkeys (if that) and changes the machine settings.

Switches the key switch back and removes the key.

Says try that.

It is now OK!

Heck of a way to change a 0 to a 1!

Same guy got to sit in Mansells' Ferrari & go to the Marenello test track all expenses paid, sometimes I wonder why I left the company!!!