The others have covered it Mikel, in their usual proffesional way. As Prodave says , with the smaller ,say 4 lamp X 2ft recessed fitting, an FSU starter probably wont work, need , a series starter is needed, also if one tube craps out , both will go out .
General senario , with no spares on the van, is feed there ,Yes - take tube from another,working fitting , does it work ?,No --Take starter from other fitting , does it work ? .....Yes .
Return with new tube and starter .
Hint:
Always clean the tube/ diffuser /flat sheet often customer will ask you to clean the whole office . Also ,stick a Triphospher Cool White in , the difference is very noticable to the old Whites, again customer may ask for full re-lamping.
; )