Luxna downlights 😩

[ebayaddict]

Hello - had an electrician fit 9 ceiling lights in the kitchen about 18 months ago.  The first one went in less than 12 months, so after getting the electrician to negotiate with Luxna under the '5 year warranty' , they replaced this one. Since then 4 more have gone which we have replaced out of our own pocket as the electricians have to fit chasing up work in ampngst planned work - and it took 4 weeks to replace 1 bulb. 

And today, 1 more has gone, so 6 have gone out of 9. They are useless, and I hate them.

Im now keeping the Luxna invoices and will argue with Luxna for future replacements, but their warranty conditions are not easy to follow.

 

[Murdoch]

Hello - had an electrician fit 9 ceiling lights in the kitchen about 18 months ago.  The first one went in less than 12 months, so after getting the electrician to negotiate with Luxna under the '5 year warranty' , they replaced this one. Since then 4 more have gone which we have replaced out of our own pocket as the electricians have to fit chasing up work in ampngst planned work - and it took 4 weeks to replace 1 bulb. 

And today, 1 more has gone, so 6 have gone out of 9. They are useless, and I hate them.

Im now keeping the Luxna invoices and will argue with Luxna for future replacements, but their warranty conditions are not easy to follow.

Not a good situation to be in. Sounds like the original spark hasn’t been overly helpful either. ....

a failure in the first 12 months should have been replaced with no issues....

 

[kerching]

Take them back to,YESSS

they are meant to have a 3 or 5 year warranty

they are YESSS own make

no point talking to,Luxnar on the phone as they are thicker than mince!

ask a technical question and you would be better off asking Diane Abbot

 

[Blue Duck]

you would be better off asking Diane Abbot

:blink:

:slap

 

[Doc Hudson]

So if we are supposedly installing these low energy lamps to reduce carbon emissions and halt global warming, and with the initial cost outlay -vs- usage costs, it may take a couple of years to get your cashback compared to traditional lamps. So if there is a high proportion failure rate of say 15% to 20% or more, how many years usage does that add to the running costs before they are actually economically better at reducing carbon? e.g. add in to the equation manufacture costs of lamps to replace the premature failures, plus fuel & labour costs if required to employ a professional to replace any lamp failures. As a side note, I noticed recently whilst driving around a shopping centre multi-floor carpark, a high proportion of the strip lights were doing the strobe light flashing effect. Is the  quality of all lighting in general dropping to very low standards?

Doc H.

 

[TW66]

Hello.

I have just discovered this post having searched for "faulty Luxna LXFRD10 WW."  I have  the same problem except that mine have been installed in a new build home constructed 2019 but only occupied for a couple of months. Two of the units have already failed. Contacted Luxna, they weren't any help really, told me to contact the supplier - Yesss Newport Isle of Wight. They said they are aware of a possible problem with the driver in this model. It doesn't affect them all just some of them and they will fail prematurely. They have offered to supply me with two replacements. Problem is there are 35 of them in the house, ticking time bomb, no idea when the others will prematurely fail. Not very happy at all, will be really expensive to replace them all.

If it helps, my batch number is 10088209V216. I personally think Luxna ought to have done a product recall for this model as they know of a potential problem and offer replacement including cost of installation.

To add insult to injury they are not a cheap product to buy.

I know it is late as a reply, but it may help for the future if you get anymore problems with them.

 

[kerching]

Hello.

I have just discovered this post having searched for "faulty Luxna LXFRD10 WW."  I have  the same problem except that mine have been installed in a new build home constructed 2019 but only occupied for a couple of months. Two of the units have already failed. Contacted Luxna, they weren't any help really, told me to contact the supplier - Yesss Newport Isle of Wight. They said they are aware of a possible problem with the driver in this model. It doesn't affect them all just some of them and they will fail prematurely. They have offered to supply me with two replacements. Problem is there are 35 of them in the house, ticking time bomb, no idea when the others will prematurely fail. Not very happy at all, will be really expensive to replace them all.

If it helps, my batch number is 10088209V216. I personally think Luxna ought to have done a product recall for this model as they know of a potential problem and offer replacement including cost of installation.

To add insult to injury they are not a cheap product to buy.

I know it is late as a reply, but it may help for the future if you get anymore problems with them.

Strangely I have just been out to change one today

there IS a fault on them and LUXNA know this

LUXNA is owned by YESSS

i had a job with 20 of them. 3 failed.  I told yesss I wanted them all replacing FOC and my time paying for. They did!

kick up  

 

[Murdoch]

I have lost all faith in sealed led lights

Cans with customer changeable GU10 lamps now for me.

And it's better for the planet

this thread is precisely why sealed down lights are the last resort for me

cans and GU10 lamps are the best for everybody

 

[TW66]

Strangely I have just been out to change one today

there IS a fault on them and LUXNA know this

LUXNA is owned by YESSS

i had a job with 20 of them. 3 failed.  I told yesss I wanted them all replacing FOC and my time paying for. They did!

kick up  

Thanks for this, I am going to give it a try and see what they say.

this thread is precisely why sealed down lights are the last resort for me

cans and GU10 lamps are the best for everybody

I totally agree Murdoch, trouble is that changing over 35 of them to GU10 fittings is going to cost a fair amount on top of the original cost for installing the sealed units.

 

[Murdoch]

Thanks for this, I am going to give it a try and see what they say.

I totally agree Murdoch, trouble is that changing over 35 of them to GU10 fittings is going to cost a fair amount on top of the original cost for installing the sealed units.

i swapped 4 out today for a client - two busted and 2 to keep as spares for the many other rooms