Responding to your feedback
We are writing to you regarding the recent NICEIC newsletter describing the offer of a one month free trial with Rated People.
Firstly, we apologise to those customers who felt the offer was unsuitable and voiced their concerns accordingly.
At NICEIC we are committed to promoting the work of our customers to specifiers and householders. We are constantly working to explore opportunities to achieve that objective. We have a robust process for checking whether any potential partner is suitable to be associated with our brand, as well as being able to deliver what they promise to customers.I want to personally reassure you, that with regard to the e-shot offer our aim was to publicise the free month’s trial, as we believed it could be of interest and help customers to build their businesses. There was no commercial gain involved for NICEIC and the offer itself was for a trial period only. The offer will still be honoured for those that have signed up.
However, we have listened to our customer feedback and realise that although our motivation was right it was an error of judgement to publicise another party’s promotional services when we should focus on promoting NICEIC contractors directly to specifiers and homeowners. Therefore, we will no longer publicise the free trial or any further offer(s) from web-based marketing services.We hope that this decision resolves any concerns you may have, and we reiterate our continued commitment to raising our own standards, so we provide customers with the highest level of service.
Yours sincerely
Matt Gantley
Commercial Director
[email protected]
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