Incorrect or missing colorsTry one or more of these solutions:
* When Draft is selected as the Quality Option setting on the printer driver's Main menu (Windows), as the Print Quality setting in the Advanced dialog box (Mac OS 9), or as the Print Quality setting in the Print dialog box under Print Settings (Mac OS X), other colors of ink are mixed with black ink to create the printout even if printing a black and white document. If you are not satisfied with the print results, please select an option other than Draft.
* Change the Color setting in the printer software to Color.
* Adjust the color settings in your application or in the printer software's Advanced dialog box.
* Run the Head Cleaning utility. If colors are still incorrect or missing, replace the color ink cartridge. If the problem persists, replace the black ink cartridge.
* Do not use ink cartridges beyond the expiration data printed on the cartridge package. Also, if this product has not been used for a long time, replace the ink cartridges.