PVC Outside Doors

[Zeespark]

A bit off the track compared to most posts on here, I have a back PVC Door that was installed in May of 2005. There is an issue with the deadbolt / locking mechanism meaning that the door can be pulled and shut to, but not locked down. I have contacted the supply and installation company this morning, they have informed Me that they would have called Me by 2pm. This time has now passed. I have tried contacting the company after this time, but to no avail. We found out that the lock had failed on Sunday night, contacted who we believed to be the installers, but it wasn't them. Is there anything that I can do to nudge this company into sorting the issue as it is a security issue to the house?

Many Thanks

AndyGuinness

 

[Badger]

A bit off the track compared to most posts on here, I have a back PVC Door that was installed in May of 2005. There is an issue with the deadbolt / locking mechanism meaning that the door can be pulled and shut to, but not locked down. I have contacted the supply and installation company this morning, they have informed Me that they would have called Me by 2pm. This time has now passed. I have tried contacting the company after this time, but to no avail. We found out that the lock had failed on Sunday night, contacted who we believed to be the installers, but it wasn't them. Is there anything that I can do to nudge this company into sorting the issue as it is a security issue to the house?Many Thanks

AndyGuinness

hi andy did you have a reciept from the installing company? if so is it the company you have tried phoning

 

[Zeespark]

Badge, I have an invoice right in front of Me, addressed, dated, order number, and a break down of costs.

It is the company that I have tried phoning.

AndyGuinness

 

[NozSpark]

Andy,

The door is 6 years old!!!!! just get a PVC repair co. out

Or is it under some kind of extended guarantee?

 

[Badger]

how many years guarantee did the door come with andy?

 

[Zeespark]

I have just been reliably informed that there is a 10 year guarantee on the door.

AndyGuinness

 

[Apache]

Can you tell where the problem is? The Euro cylinders are a piece of **** to change. You can get a complete new mechanism for not daft money.

Multi Point Replacement - Mortice Locks | Screwfix.com

 

[Zeespark]

Patch, I really don't want to go down that route as I may get it all wrong and invalidate the warranty, leaving us stuffed.

AndyGuinness

 

[Apache]

Patch, I really don't want to go down that route as I may get it all wrong and invalidate the warranty, leaving us stuffed.AndyGuinness

TBH my priority would be to secure my house at any length. Stuff the warranty!

 

[NozSpark]

We've had a couple of window mechanisms go faulty in the past,,, wouldn't open! Ended up drilling into mechanism from glazed recess and luckily the turning drill released it enough to get it open.

My parents backbdoor has also locked me out once,, couldn't open it from either side,,,, forced the door (luckily no damage done to frame or door) and took out a little spring clip type thing that didn't seem to have any purpose.. You'd never have known we'd took it out

 

[wozz]

very much doubt you will get a ten year guarantee on a locking mechanism. I think you will have to do this one yourself mate, or get someone to do it, usually a very easy job.

 

[steptoe]

what exactly is wrong?

if it is the fact the lever to lock the door wont go fully home then I suspect that maybe something has moved slightly,

is the door sliding fully home? double check that nothing is in the track,

have the bolt rails moved a little?

deffo IME something is out of alignment somewhere for this to happen.

 

[Zeespark]

The closing mechanism to the door works Steps, moving the handle does this no problems, but the 4 locking deadbolts, which are operated by the same handle, have completely jammed, apparently its something inside the gubbins of the handle mechanism that has screwed up.

AndyGuinness

 

[steptoe]

open the door and screw the slider mechanism out Zee,

its not a bit issue,

and even if you cant get it sorted tonight, at least you will be able to lock using the basic swing lock.

I still cant understand how the how the handle can be working if the deadbolts have jammed? :C

if the handle is fully up, then the lock should work, wheter the deadbolts have moved or not,

it deffo seems like the handle is not fully engaged.

 

[Zeespark]

Steps, everything on this door appears to have been done internally, doing what you suggest would mean taking off the door handles just to see inside this, something I am not prepared to do tonight unfortunately. I have tested the lock arms again, and apart from the deadbolts not working, they seem to be fine.

AndyGuinness

 

[NozSpark]

very much doubt you will get a ten year guarantee on a locking mechanism. I think you will have to do this one yourself mate, or get someone to do it, usually a very easy job.

I tend to agree with this I'm afraid,,, while I think you will have a 10 year guarantee, I think that you will find that it is limited to the glazing only

 

[Zeespark]

Noz, as a family we would have no issue with forking cash out for the materials and labour to do the job. I was told by one local company a while ago, that each companies doors and windows are all slightly different. What I am trying to ascertain is whether there is grounds to call this company out to see if they can repair it at our cost. I would rather not get involved in trying to repair a door like this as I know nothing about them.

AndyGuinness

 

[NozSpark]

TBH I would only get the installers back if you were trying to get it repaired under warranty.

If you are willing to pay for the repairs then just get a local PVC repairer in, there are not that many different types of locks and they should be able to get a replacement without any difficulty.

 

[Technician]

My Mum had a spanking new door fitted, very much like the one in

question it seems to me. I had reservations about the locking

mechanism which sounds like Zee's. She found the handle difficult

to swing (90 plus) so I set to with some used engine oil and lubricated

the entire mechanism.

I have never had much time for these because the doors are fitted dry

and the locking mechanism is complex with nothing in a manner of

lubrication.

Even the most expensive 5 lever mortise locks are barely lubricated

and WD 40 just evaporates and attracts dirt.

 

[Sidewinder]

Technician,

There is a school of thought that says that locks, any locks, must never be lubricated with oily substances...