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- May 28, 2022
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Hi all
After tests performed by 3 electricians and no progress, I thought I'd detail my issue on here to see what the consensus is.
Overview
Kitchen refurb completed in December 2019, new Smeg range cooker (fan oven, non-fan oven & 5 induction hob) installed.
Due to Covid, electrician didn't arrive to certify electrics until early 2022.
Tested installation and found a faulty RCD in main consumer unit which he said wasn't tripping as it should when he tested it so it was replaced with a Proteus 63/2/30TA.
Since the RCD was replaced, intermittent tripping of new RCD would occur when turning on any hob (turning it on very slowly would normally avoid the tripping).
More recently, the non-fan oven now trips the RCD every time it reaches temperature and the thermostat kicks in.
The fan oven has not tripped the RCD as yet.
1st Electrician
I contacted the electrician that replaced the RCD and he came back out, tested the wiring from cooker to consumer unit and advised it was an appliance fault which may have been masked by faulty RCD and that I needed an appliance repair person to look at the cooker.
2nd Electrician (from appliance repair company)
Pulled the oven out and disconnected it from the supply. Tested it for earth leaks and gave it a clean bill of health and said that the fault was most likely the wiring to the consumer unit.
3rd Electrician (not an appliance repair person)
Pulled the oven out again. Disconnected the cooker and tested the electrics to consumer unit and found no fault. Tested the now disconnected oven (all controls off) and said there was a 'live to neutral fault' with the appliance.
Reconnected the cooker and put it back in place.
I contacted the appliance repair company and told them what the 3rd electrician said. Was then advised that I'd need a Smeg specialist engineer to test the cooker.
Tried to contact Smeg but they don't even allow you to contact them when a product is out of warranty but instead redirect you to a 'smeg-service' website. I've contacted the only person listed there (based in Glasgow) and he said, as we're based in Helensburgh, he'd pass my details on to a local engineer (I don't hold out a great deal of hope).
So that's where we're up to. No-one can tell me for sure where the fault is, they just tell me where they think it might be.
If I knew for definite that the appliance was faulty then I'd replace it but that's approx £1600 and I'd be a bit gutted if I replaced it and the new one caused the same issue.
Any input would be greatly appreciated.
Cheers
Bill
After tests performed by 3 electricians and no progress, I thought I'd detail my issue on here to see what the consensus is.
Overview
Kitchen refurb completed in December 2019, new Smeg range cooker (fan oven, non-fan oven & 5 induction hob) installed.
Due to Covid, electrician didn't arrive to certify electrics until early 2022.
Tested installation and found a faulty RCD in main consumer unit which he said wasn't tripping as it should when he tested it so it was replaced with a Proteus 63/2/30TA.
Since the RCD was replaced, intermittent tripping of new RCD would occur when turning on any hob (turning it on very slowly would normally avoid the tripping).
More recently, the non-fan oven now trips the RCD every time it reaches temperature and the thermostat kicks in.
The fan oven has not tripped the RCD as yet.
1st Electrician
I contacted the electrician that replaced the RCD and he came back out, tested the wiring from cooker to consumer unit and advised it was an appliance fault which may have been masked by faulty RCD and that I needed an appliance repair person to look at the cooker.
2nd Electrician (from appliance repair company)
Pulled the oven out and disconnected it from the supply. Tested it for earth leaks and gave it a clean bill of health and said that the fault was most likely the wiring to the consumer unit.
3rd Electrician (not an appliance repair person)
Pulled the oven out again. Disconnected the cooker and tested the electrics to consumer unit and found no fault. Tested the now disconnected oven (all controls off) and said there was a 'live to neutral fault' with the appliance.
Reconnected the cooker and put it back in place.
I contacted the appliance repair company and told them what the 3rd electrician said. Was then advised that I'd need a Smeg specialist engineer to test the cooker.
Tried to contact Smeg but they don't even allow you to contact them when a product is out of warranty but instead redirect you to a 'smeg-service' website. I've contacted the only person listed there (based in Glasgow) and he said, as we're based in Helensburgh, he'd pass my details on to a local engineer (I don't hold out a great deal of hope).
So that's where we're up to. No-one can tell me for sure where the fault is, they just tell me where they think it might be.
If I knew for definite that the appliance was faulty then I'd replace it but that's approx £1600 and I'd be a bit gutted if I replaced it and the new one caused the same issue.
Any input would be greatly appreciated.
Cheers
Bill