( rant begins)
So - last week, I get a `phone call from NIC guy, wanting to arrange my assessment visit for the 24th July. Fine - not a problem.
Apparently my "old" area engineer is now more into management, and there`s a new bloke. Fair enough.
Yesterday, a letter arrives, dated 4th July, confirming assessment, but with a caveat that, if I cancel within 21 days, they`ll charge me £200 per half day - and, as an A/C - my visits are always full day.
That effectively means I can`t change the date, without paying £400. They`re having a laugh. No matter - 24th is ok for me.
Today - they send another letter, saying that, as the assessment is going to be longer than the standard half day, it`ll cost me an extra £ 348.00 for the "supplemental" half day !!!! ROTFWL
So, I phone their customer services - checking to see if its a wind-up, or something - they can foxtrot oscar if they think they`re serious.
BUT - you cannot talk to anyone in customer services - they`ve all been given the day off to go on a training course ( WHAT? ALL of them? At the same time??). :Applaud :slap
I am well cheesed off with them now - they`ve just had a rather fiery email To make matters worse, my last assessment was Dec 2013 - so, using their own logic, they owe me for the obligatory half day from last year, that I didn`t get. But I`m not entitled to have that refunded, apparently :red card
So I think my days of being in the club are numbered..............oh dear - who cares?
(rant ends)
So - last week, I get a `phone call from NIC guy, wanting to arrange my assessment visit for the 24th July. Fine - not a problem.
Apparently my "old" area engineer is now more into management, and there`s a new bloke. Fair enough.
Yesterday, a letter arrives, dated 4th July, confirming assessment, but with a caveat that, if I cancel within 21 days, they`ll charge me £200 per half day - and, as an A/C - my visits are always full day.
That effectively means I can`t change the date, without paying £400. They`re having a laugh. No matter - 24th is ok for me.
Today - they send another letter, saying that, as the assessment is going to be longer than the standard half day, it`ll cost me an extra £ 348.00 for the "supplemental" half day !!!! ROTFWL
So, I phone their customer services - checking to see if its a wind-up, or something - they can foxtrot oscar if they think they`re serious.
BUT - you cannot talk to anyone in customer services - they`ve all been given the day off to go on a training course ( WHAT? ALL of them? At the same time??). :Applaud :slap
I am well cheesed off with them now - they`ve just had a rather fiery email To make matters worse, my last assessment was Dec 2013 - so, using their own logic, they owe me for the obligatory half day from last year, that I didn`t get. But I`m not entitled to have that refunded, apparently :red card
So I think my days of being in the club are numbered..............oh dear - who cares?
(rant ends)