Wanted steeple mcb

[Manator]

By persuading, and helping customers to complain, if necessary without charge to them and at cost to us.

Tonight I have made the decision that I will now do this from this point forward, I will give my time & resources to assist customers to bring complaints against dodgy work without charge, for private domestic clients.

Now I don't have many, so that may be an easy decision for me, but if we all did it then perhaps a difference could be made?

You have my assistance when required for that.

 

[Sharpend]

I'm thinking along the lines of a generic form which you ask the customer to sign to confirm that the installation had been carried out by or on behalf of B&Q, which we write our findings. 

There could be a section which gives us permission to take photos of said install with the consent of customer. There could also be a line to the effect that says 'I, Mr/Mrs customer hereby gives permission for this document to be used for the purpose of ?investigation? by 'spark'. 

We collectively could then build a portfolio which would cover a large area which we could use to challenge B&Q against the regs either statutory or non? We could perhaps have a couple of representatives that could act for us? 

Juat at thinking out aloud please feel free to add or correct as you all see fit. 

 

[NozSpark]

I think that the problem will be, that...

a) the "customer" won't believe that the B&Q employee (they don't realise that they're sub contractors) would do anything wrong and therefore they believe that we are trying it on

OR

b) that they don't want to cause a fuss and will just pay for it to be fixed

 

[Sharpend]

Yes Noz, we as people are very forgiving in that when someone does us wrong we tend to ignore and resolve by another means (not in all instances) but I was thinking along the lines of Erin Brockovic type collating of info? We collect the info then address the findings to the relevant bodies??