I used them for several years, and I did get some work from them.
but at the beginning of this year I decided to stop advertising with them. But they have messed it up and they tried billing me for this years advertising when I didn't have any.
I keep on phoning and writing to them and receiving calls from them. Every time I speak to them I think it's all cleared up and the matter is sorted, then blow me down in 2 weeks another bill comes. I'm currently trying to deal with this simply by ignoring them now.
Absolute shower, could not organise a drinking session in a brewery.
Just over a year ago, the marketing of yell products was taken over by hibu (what a silly name) www.hibu.co.uk and that's when the incompetence seems to have started.
My opinion is avoid them as I don't like doing business with such incompetent people.