Hello, I need advice concerning my smart meter setup please. I am on Economy 7 and I have storage heaters and a hot water tank connected to a separate CU for my off-peak usage. The timer that switches to the off-peak circuit at night on my newly installed SMETS2 smart meter is wrong so I am being overcharged by 50% for my night appliances. The supplier tells me that they cannot change this (contrary to everything I have seen online) and that I need to ask an electrician to do this.
Can someone please confirm?
Thank you
Can someone please confirm?
Thank you