Hello everyone I'm after a bit of advice (and a bit of a moan), yesterday was the day from hell. Having been up all night with my one year old girl (I ended up driving her around at 3am to get her to sleep), I was then woken by the alarm to find I had very painful toothache. These things are sent to try us so in the van I get for the day ahead. Get to the job, fitting a 9.5KW shower from scratch. I am met at the door by my customers Mum who seems pleasant enough. I crack on with the wiring while waiting for the plumber (subbyed to me) who turns up, turns off the water and turns on the kitchen and bath taps to drain the water. Then it all goes wrong. He cuts into the cold pipe under the bath and water starts gushing everywhere, rushing downstairs he checks the stoptap, sorts the problem and comes back upstairs telling me that the kitchen tap had been turned off by someone else. The customers Mum is adamant no-one has touched it. He gets his pipework in place and fits the shower and is on his way. Water is now coming out of the kitchen ceiling while I try to explain that it is not coming from the plumbing it is simply what has leaked and that I will come to an agreement when I have finished the job. Job finished, tested and certified. Power on, water now leaking out of the shower! (supplied by the customer) Power off, remove the cover to find a broken bracket which should be holding the water inlet in place. I show this to the Mum but she is clearly not listening, instead repeatedly saying she is 'not happy' so I pack up and ask her to tell her son to contact me. Later that evening I get a long text saying that they have had to get an emergency plumber, who has stated the job is unsafe and that they won't be paying me. Earlier in day I had offered to put right the kitchen ceiling AND fit a new shower for free as a good will gesture, yet the son has stated that any legal attempt from me to be paid will be met by a counterclaim for their expenses. I'm not willing to let this lie. There was no need for any plumber let alone an emergency one and the job was done perfectly. I have offered to pay for the kitchen ceiling to be put right (even though the plumber is insistent that the Mum closed the kitchen tap while he was draining the system) so I think I deserve paying. The shower was supplied by them and is not my problem, though again I offered to fit a new one for free (an offer now withdrawn). I understand that they don't want their kitchen flooded, neither would I but I have tried to do everything I can to rectify this. Any advice from anyone who's had similair problems is greatly received.