Easycert.exe Required

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Rob_Temple_

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Hi all,

I have a slight dillema..

I had easycert pro installed on my laptop, but didnt un register before selling my laptop on a getting another.

I spoke to Brian at easycert, and I need to install the software back on the old laptop (my friend has it, so its possible) un register, then re register again on my new laptop.

My issue is I no longer have the copy of easycert that I had, the latest demo is not covered by my license so I cannot install the software again to complete the registration.

Brian doesn't keep the older versions on his website as he explained to me today on the phone, and I was unaware that I needed to keep a back up of that myself for the future.

I believe I simply need the .exe file of a version 1.09.33 or older, basically, a version prior to the windows 8 supported version was released.

Huge thanks to anyone able to upload that file for me please!!

 
Golden rule always back-up at least once a week.

I've never heard of a software house not having previous versions, if that's true I would ditch it.

 
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Thanks anyway.

I dont think its a case of Brian not having it, its more a case of I dont have the money to pay £59 for more support which I dont require, I just needed a link or a copy of the older version, unfortunately, at no point was I advised that in the future when newer versions are released I'll have to back up my full application if I ever want to move pc's without paying out :(

I'll sort it one way or another, the simplest method is to find an older version from the end of last year so I can simply register again.

as for backups, I have cloud storage, all media, important files etc are backed up none stop, but I never thought Id have to back up my applications folder too lol

Even my accounts software company emailed me when they were dropping support for their older versions, and provided a link that would remain live for 30 days for everyone to create a backup, or choose to pay for the future releases.

Anyway, thats the story behind my dilema, I'm just hoping somebody hasn't updated to, or has a backup of a previous version and would be kind enough to throw a copy my way.

 
I dont know much about this computy stuff, but i have transfered Easycert and also reinstalled it on the same laptop after having upgraded to a new operating system. I cant remember exactly  how but i seem to remember i downloaded the original (over 3 years ago) on line and then paid the fee for the activation code.

If yours  is that old, surely its not got the 17th edition software  ? 

 
My version isn't that old, or wasn't I should say.

There was a new version released for windows 8, that's the only one available to download now, my license is for the previous version.

It is still the same process, download the demo, then unlock with your email address and license number, I just need the older version.

Mine has 17th edition, update for 2011, changes from pir to new etc etc, my "customer support" expired August last year, Brian simply refuses to help me unless I pay £59.

Make sure you all back up your .exe, maybe the whole install folder or find yourself stuck where I am being blackmailed into paying out if anything goes wrong.

The craziest thing is, this software is cracked, there's a version floating about on the net, but I've paid, I want the legit version.

 
My version isn't that old, or wasn't I should say.

There was a new version released for windows 8, that's the only one available to download now, my license is for the previous version.

It is still the same process, download the demo, then unlock with your email address and license number, I just need the older version.

Mine has 17th edition, update for 2011, changes from pir to new etc etc, my "customer support" expired August last year, Brian simply refuses to help me unless I pay £59.

Make sure you all back up your .exe, maybe the whole install folder or find yourself stuck where I am being blackmailed into paying out if anything goes wrong.

The craziest thing is, this software is cracked, there's a version floating about on the net, but I've paid, I want the legit version.

First welcome to the forum..

Second, I think you are a bit harsh using phrases like blackmailed, when on the face of it someone is just trying to operate their business in accordance with their standard terms and conditions of providing some goods or services to a customer...

I can't help you with your problem, as I don't use easycert and I have never had any dealing with this "Brian" who I gather is one of the bosses of the aforementioned software provider.. 

But..

From your own admission you purchased some software but chose not to continue, (pay for), ongoing support and it expired 6+ months ago... 

Now looking from a pure business perspective I charge for my time and experience when supplying & installing materials for a job ..  And I will also charge for my time and experience if doing PIR's or fault identification that uses no materials..

As a general rule 99% of software providers do not actually have a physical product to manufacture or sell.. 

its just an intellectual product that you are licensed to use, that they have produced.

(which given time and appropriate knowledge, similar software packages can be written by anyone!)...

From my limited knowledge and reading the easycert website it clearly states the license is for single installation. ("Software purchases are for a single computer installation only").. And you admit to knowing of some hacked version floating around on the internet...

If the product and/or support for the product is given away or sold at costs that do not cover the labour and overheads for running a business, including ongoing development of the product, then that is a poor business model and you as a software house would be closed.

I can't see many electricians giving customers free alterations to a circuit just because the customer originally had the circuit installed 6 months ago?

I am guessing that if Brain was in breach of his terms and conditions you would get your support for free..

But on the face of it you have made some wrong moves and its hardly fair to say someone is blackmailing you if you choose not to purchase support!

:coat

 
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I agree with what your saying, trust me.

My original email to Brian (the owner of the software, a small business run from home, no big company would act how he has in my opinion) was in regards to windows 8,

I was considering upgrading to this and would have to pay Brian £59 for the updated software to do so.

Fine!! I have no issue with that, I'm sure time has been spent making the software compatible with windows 8.

My issue arose from Brian's attitude towards a customer who paid money for software they no longer worked.

I was told how to resolve the issue without having to pay £59 as I'm not needing or able to afford windows 8 version just yet, however, never at any point before or after paying out my money was I told that at some point in the future I would have to pay out money if I failed to backup my original .exe.

Now, I know, this could be easily resolved by me, pay £59.. I don't have it right now, and I've been key down by the creator of the software and now hesitant to pay him more money.

As a paying customer, I was hoping for a little assistance in my issue which would have made me feel really impressed with the owner, happy with his attitude, and more than willing to pay for the upgrade once I purchased windows 8.

I can't compare this situation with work an electrician may or may not do, it's two completely different things, of course I wouldn't expect him to drive to my house and fix my issue, I'm not even after support, just a copy, or link to the file.

For the sake of good business, a good reputation, and then a customer upgrading later on, would this not have been the better solution?

I know how I operate my business, I'd lose a lot of work if I followed that attitude.

Maybe blackmail is the wrong word, but however you look at it, I am being forced, when there could have been a very very simple solution that would of cost Brian less if his own time than we have wasted on telephone conversations regarding the issue.

My point for mentioning the pirated software was the fact that I know I could if get it all that way, but I do support the developer, and wanted to continue doing so by upgrading when I purchased windows 8 (for which the pirated version won't work on anyway), otherwise why would I even be here looking for a legitimate method.

I don't want to flame Brian in here, it's not fair for me to do so, we disagree on how this should if been dealt with, and how we feel a customer and potentiality future paying customer should be treated.

All I'm asking is if somebody has a copy I could have, if not, ill have to look at my other options.

Thanks

 
how much does Mr gates charge for the OS upon which you wish to use this software?

a lot Im guessing, I dont use windows so I dont exactly know,

but, the way I am reading this is, you have failed to provide yourself with a back-up of something that you feel is inherent in how you run your business and you want to blame someone else, bad business practice.

couldnt you claim on your PI/PL for bad practice?

from reading between the lines you have a much larger concern than myself, yet I have a raid system and also a back-up that runs once a week as a minimum,

you also say you have access to the laptop in question, so why dont you simply get it back and recover the .exe off it ?

its not hard, windoze NEVER deletes anything, it just moves it off the visible system until you need to write over that particular space on the disk.

in short,

because you messed up and sold a laptop containing software you need, you feel the need to take your frustration of your own stupidity out on someone other than yourself,  :shakehead

just to add,

I DONT use easycert  [its not compatible with my OS, otherwise I would], I like it a lot, I even got a company I do work for, to adopt it as their cert system.

I DONT use windows, [its not compatible with my logical use of a computer],

 
Well in defence not had one issue on 4 machines and very stable not had one crash or blue screen.

Not like the old days of 3.1 and 95.

Ubuntu on the other hand is ok for Students. :) :)

 
Well in defence not had one issue on 4 machines and very stable not had one crash or blue screen.

Not like the old days of 3.1 and 95.

Ubuntu on the other hand is ok for Students. :) :)

yea, you are probably right,

they know how to actually use computers,

unlike me,

Im that thick I just want my PC to do just exactly what I want it to do, thats why I use,

OH,

****,

thats right,

Ubuntu,!

it doesnt ask me 10 times if Im sure, it just does it,

not made for thicko's or wonderboys, just like ronseal, does what it says on the tin,

 
Well, cheers to those who are just pointing out the obvious, yes, I now know I needed to back up that exe, in all my years I have never had this problem where previous versions of software were nowhere to be founding the net.

Perhaps you could help me by pointing out how I would extract the exe from my old laptop after it was formatted?

Even better, an alternative that runs on osx would be amazing, or Linux for that matter, I've had to install a virtual machine just for the sake of this software anyway.

Perhaps I came here asking the wrong question (just for a back up if anyone missed that, some seem to think I wanted sympathy, those people never made a mistake in their lives clearly)

So what alternatives are there for osx?

 
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