Not a good start to the day!

[Sidewinder]

Only a small one, but it went just as I was about to start dressing it.

It rung OK too!

Back to customer tomorrow with a new one, wonder if the supplier will pick up the bill?...

 

[NozSpark]

LOL

Did you torque the retaining bolt

 

[Andy™]

LOLDid you torque the retaining bolt

yes, too tight!

 

[Sidewinder]

Nope, not different, it was to the same setting as it's brother the other end of the spindle!

Which is fine, but has quite a bit of sidewall runout.

Oh and no torque settings available for the machine, so had to guess, machine maker is no more and no data available at client, nor could I find any.

I suspect a distorted wheel, which the flanges straightened, and it, did not like!!!

 

[NozSpark]

Spoil sport

 

[Lee321]

why would the supplier pick up the bill!

 

[Sidewinder]

Lee,

Faulty kit, this means a 2 hour total visit & a 20+ mile round trip for me to finish the job which I could have done today, if, the product had been of merchantable quality.

 

[Lee321]

i pass the charge on the client everytime

 

[kerching]

"I'm sorry Sir, you appear to have installed the item incorrectly / dropped it on the floor / overtightened the nut / purchased a non-compatible item / held your mouth at the wrong angle. " I think you have 2 hopes, and one if thoses is Bob!.......... :coat

 

[Sidewinder]

[quote name='Lee

 

[Sidewinder]

OK, Canoe, I get with the plan, but, I'll turn this one around, why should you or your neighbours pick up the bill due to this zero, to allow for supplier incompetence.

It will just reflect in your Council Tax & Commercial Rates, why should it when the kit supplied should be fit for purpose?...

 

[steptoe]

I usually try to catch a deal, ie, supplier credits faulty item & re-supplies FOC , after all, I can take my business elsewhere, where they actually want to keep me as a customer.

---------- Post Auto-Merged at 22:10 ---------- Previous post was made at 22:09 ----------

I, obviously have a bit of a hit on the time/labour(depending on original item cost of course), but for me it seems to be the middle ground.

---------- Post Auto-Merged at 22:10 ---------- Previous post was made at 22:10 ----------

I, obviously have a bit of a hit on the time/labour(depending on original item cost of course), but for me it seems to be the middle ground.

 

[Sidewinder]

The FOC replacement is already on its way.

The issue I have is that I believe that the wheel was distorted, thus it broke because it was "faulty".

Now, why should I carry the can for this, you can't really tell till you get it to the machine.

Plus its brother was 3/16" oversize, thus would not fit onto the machine due to the maximum wheel size limiter, there was a bit of creative thinking there I can tell you, because I dare not run it up without the guards on for the first time as you can see!

Can you imagine half that wheel, possibly both halves flying off from the spindle at 3000 rpm (ish).

 

[steptoe]

I once witnessed a 9" grinder losing its wheel in the middle of a busy lorry garage!

by the same token, I also witnessed some gas bottles losing their regulator and shooting flames towards the skies, yes, it was in the same garage,

there were also a few other 'small incidents' , but Im not sure if I should mention them due to H&S.

 

[Sidewinder]

It was only a small break really, as i said the guarding contained it all.

The biggest bumps I have seen were 2 in the same plant during commissioning stages.

For one I was working on the machine along side, my colleague loaded the part and hit the 2 hand cycle start.

The machine set off and then there was a gut wrenching carumpf noise and a plume of smoke and dust, the machine went quiet.

The (cam) shaft he had loaded had missed a prior op, thus it was not ready for grind, the carumpf was 6 off 1" approx wide 42", yes 42" diameter grinding wheels self destructing!

The wheels & spindle were over 1000kg, and took 16 man hours to change without there having been any damage.

It took 4 of us 12 hours to rebuild the machine, and we were the machine builders service engineers.

We had a similar thing with a crankshaft grinder in the same factory, but that was auto loaded and there was no one nearby.

I had the clients operators, tradesmen & engineers wound up may a time by diving for cover after hitting cycle start for months after these incidents.

Oh, no bits left the guards in either incident due to the design of the machines, but the wheels were primarily removed with a shovel!!!

 

[Lee321]

the client wants the item. you installed it in good faith as the client had no technical specs for fitting.

manufacturers will only cover replacement so the extra faffing is born from the clients needs so hence falls at their feet.

standard business practice

---------- Post Auto-Merged at 23:47 ---------- Previous post was made at 23:43 ----------

its same scenario as taking car to a garage for replacement of broken part. in the process of changing the part that may be

 

[Jono Pashley]

You break it you fix it, not my problem some greasemonkey couldnt be arsed so tried to rag the bolt out with the biggest nastiest air gun they could find

 

[steptoe]

but someone somewhere is going to pay for it,

and in sideys case, looks like everyone, including you, albeit in a slightly smaller scale,

but then, it happens 100 times, so its back to square 1, where everyone is paying what they should have to start with,

so the supplier should be replacing and compensating FOC

 

[Jono Pashley]

Think we all end up stuck picking up the bill because of someone being a muppet in some respect, sometimes even when you do exactly as your told youll still be wrong..but its just what we have to put up with to earn a crust or in steps case a crate

 

[steptoe]

I used to drink with a glazier,

he told me that for engaved/blasted windows the flat quote was twice the price it cost,

if they broke/cracked it then they were covered for a 2nd one, and that was a flat rate across the industry,

I only found this out as I had to replace one once, and he was able to do it for me at less than half the price the owners quoted me,[obviously I was paying more if it had broke on the first go!]

so I think this is something that is inbuilt into most peoples pricing structures,

when I do a PIR, (I allow a little bit for minor C1s, broken light switch, sticker missing, etc etc), if you price with no margin then IMHO you are pricing yourself and everyone else out of a job.