Ring Video Doorbell keeps ringing (new Install)

[Angelay]

HI I purchased a Ring Video door bell and have attached this to my existing doorbell, when I press the ring doorbell it keeps ringing and wont stop.  My existing doorbell I have two sets integrated into one so that if someone rings the doorbell it also rings upstairs as the house is 3 storey! I have added a resistor to the ring doorbell but that did not make any difference. 

Any ideas? 

 

[Murdoch]

If it keeps ringing , it may suggest that the bell push is "sticking"

Call the supplier tomorrow?

 

[steptoe]

I would try a relay to ensure the ring doorbell is electrically seperated from the existing system

 

[binky]

having just looked at the product on-line, it would seem it could only be a faulty unit, or the ohter possibility a warped housing from fixing to an un-even wall causing button to stick.