But saying that, I had a much worse experience once, with NPG again (The border betwen the Yorkshire and East Midland Supply board areas passes through the area in which we work - and its not quite where you'd expect it to be). It was in a smallish shop, the pressure fuses on the CT metering cabinet (Combined head and CT cabinet in this instance) had been smashed by a metal cage and they had these metal cages right where the exposed live parts were. I taped some cardboard over it and spent two hours going back and forth between NPG and Meter Plus. "Metering fuses are a metering issue", "No, fuses, even metering ones are a distribution issue". In the end NPG sent a jointer out who took my cardboard off and put some warning tape on instead and said he'd have to pass it to meter plus, Meter plus sent a chap out who looked at it and said theres nothing he could do, then a second chap from meter plus was sent out, who had worked for the board in the YEB days was suitably trained and equipped to work inside the cabinet with the supply live and he fitted new fuse carriers on the inside of the cabinet so they couldn't be broken again, but what a faff