The installer should have installed a cable with 1% min volt drop, that is why there is a 1% guide, if the run is a meter then 3% is fine maybe even 5% if the run is a long one then 1% is the norm anyone stating otherwise is a muppetThe AC cable should be feeding in at the DNO Intake position not at a sub distribution board
What has been said above about the MCS rules and BS7671 are correct, to be honest NAPIT (some of there tech support dont know much to be honest and you probably spoke to someone who flys a desk) are wrong and if you have any further phone calls from them i suggest in your own interests you record it
The best thing you can do is put in writing (and by all means ask away here so your letter is correct) to both NAPIT and REAL a formal complaint
It will be interesting to see the DNO results but even if there voltage is too high and they drop it to within the required spec your installation probably still wont work due to the volt drop and cable run
The other thing you can do is publicly name the company in question on a
nice personal free blog including all that has happened as there is nothing worse than bad advertising on the internet for customers to google and run a mile from the sharks
Another option would be after your complaints and how it goes would be to get another installer to fit the correct cable, do an inspection and report of the whys and wherefores of what was wrong and leave it running properly, after its proved that the proper cable with the proper volt drop is working then issue small claims proceedings against the company who installed it for loss of FIT and the costs incurred for the new cable install and report....
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And i say it again
The installer was a
MUPPET
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It would be interesting to know exactly what qualifications and experience the installer had.....