3-way valve packed up maybe? Is it a "typical" circuit i.e. room stat, cylinder stat, 3-port valve, cylinder with header tank etc? Is the controller indicating that it's calling for hot water?
Pumped (hot) water coming "in" from the boiler on it's AB port then out on port B for the domestic hot water or A for the heating circuits (rads). B port may go to the coil in the cylinder. You should have an indicator "paddle" on the side of the valve that moves to say which port is open. Is the line from the 3-way to the cylinder hot to touch? Feel it closer to the cylinder.