NVR networking problem

[Geoff1946]

Hi, Are there any Network Video Recorder experts on here, who could perhaps help me with a problem?

I have an EAGLE-NVR-4-2BUL-8MP-1TB, purchased from CPC and installed in my bungalow, with three cameras. In itself it works fine with the images on its dedicated monitor, record/replay as required etc. I set up the user name password, etc IAW the supplied “Quick start guide”

It is connected by cable to my router, and I can now access the system from our phones, either at home or when away. So far, so good.

I would also like to access the video on a laptop. I can log onto the NVR, get as far as a screen as shown, with the four blank windows where the pictures should be. On selecting a camera window the legend “Download certificate appears”. I can follow this command but it makes absolutely no difference. I’m now stuck. My understanding of network technology is limited! What have I done wrong and how do I fix it ?

There is only the quick start guide supplied, with no link to a full manual, however it appears to me to be very similar to this: Network-Video-Recorder_Users-Manual_V2.3.1_20230210-Eng.pdf (dahuasecurity.com)

 

[Badger]

Hi geoff when ypu download the certificate you should double clock the downloaded file to be able to install that software onto the laptop

 

[UNG]

The front end on these recorders is optimised for Internet Explorer 11 the only way to get full functionality of the NVR is to use a Microsoft Edge tab in Internet Explorer mode

 

[Geoff1946]

Hi geoff when ypu download the certificate you should double clock the downloaded file to be able to install that software onto the laptop

Thank you for the response. I am doing that. It gives me the option to say where it is stored, or automatically put it in the "certificate store", (whatever that is). I let it do this, and do the usual microsoft permission to change my computer. All looks reasonable, but makes B all difference in the end. Leaves me right back where I started.

 

[Geoff1946]

The front end on these recorders is optimised for Internet Explorer 11 the only way to get full functionality of the NVR is to use a Microsoft Edge tab in Internet Explorer mode

Thank you. I'll have to think about that; it's getting a bit deep for me. I'm running Windows 10 which has Edge but I usually revert to Google. If by full functionality you mean the ability to control the recorder, search, playback, etc I'm not bothered about that. I just want to be able to see the camera video.

 

[mort2376]

I have a similar issue with my NVR. It won't run in chrome but does work happily in Edge or Internet explorer.

 

[user 37573]

The initial screen image shows that the connection is not secure which can be an issue if your browser defaults to requiring https:// for connections. I use Mozilla Firefox with my own NVR (Annke) and that also shows as insecure but still connects ok provided the HTTPS settings are set to allow it.