OK, guys, this is how I would do it.
Turn off the CU with the main switch AND turn off the breaker for the relevant circuit, or turn them all off if you like. The circuit will probably be turned off anyway because the customer was trying to change the fitting and messed it up.
Go to the room with the new ceiling rose, shout to customer "two sugars, please", and using your voltage tester, make sure all wires are dead.
You will know that you are really only trying to identify the switched live which is one of the black wires. Therefore, the other three black wires are neutrals and the reds are lives, lines, phases or whatever you want to call them.
Therefore, immediately terminate the four red wires into the centre section of the rose. Then carefully spread the four black wires apart and make sure the ends don't touch anything else (they will already be dressed, remember). If you are confident that you can do this successfully, please continue. Otherwise, I would recommend that less experienced operatives terminate the four black wires into a chocblock or similar for extra safety.
No go back to the CU and turn on the main switch and the lighting MCB. Back to the room and turn on the light switch.
Now back to the rose and CAREFULLY measure for a voltage from the earth terminal to each of the black wires. If only one shows a reading, this is your switched live. If more than one, then there is another light turned on somewhere and you will need to turn the lightswitch in your room off again to see which of the wires went dead. If you trip the RCD, then toss your