I am sure the windings are balanced. I checked on my MFT and all values were identical. So what measurements are you suggesting? Measuring the resistance of the cable from the output of the soft start to the motor? Thanks
@Sidewinder
Forget the MFT to start with. It's the wrong tool for this job, in fact, absolutely useless for measuring a motor winding resistance.
You need a digital multimeter, such as a Fluke 87 or similar.
Better still an LCR meter.
Disconnect the cables from either the motor end or the soft-start end.
If you disconnect at the soft-start end, you are also checking the integrity of the cable to the motor and checking for a high-resistance joint in that part of the circuit also.
It enables you to "see" what the soft-start "sees".
Measure between the phases with a proper test meter get the resistance of the cable and the winding.
L1-L2 L2-L3, L1-L3.
Reverse polarity doesn't matter too much at this stage.
You are looking for a delta, in this case the delta needs to be <10% across the readings.
If you see nothing in the resistance then do the inductance, impedance, capacitance & resistance with an LCR meter such as something like this:
https://uk.rs-online.com/web/p/lcr-meters/2035762Again, between phases, tabulate the results and then compare for <10% delta.
You might want to do reverse polarity on the LCR test also because of the way these interact with the windings.
If the motor passes muster on that, and IR (your MFT @ 500V will be OK for insulation resistance), it's probably OK, so you have a soft-start fault.
I note that there is mention of two motors, are there two soft-starts?
How is the unit wired?
Do you have a schematic?
What is the drive from the motor to the fan?
Vee belt?
Are there any blockages in the duct work?
Could be either side of the fan.
Put a clamp meter or PQA on the incoming supply to the soft start and check firstly the inrush current and see what that equates to.
You say, "main breaker", is this for the whole building, or the supply breaker for the fan circuit?
What is the motor rating and how many poles?
What is the fault code on the soft-start?
What is the make, model, and rating of the soft-start?
What is the circuit supply breaker?
What has changed, has it worked fine for years, or is it new?